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Images submitted are useless in promoting this business. Photos of a bunch of cars, really?! Not ne of the reviewers has image of the inspection, loading, receiving and signoff on paperwork. Reviews with a bunch of stars don’t make the case to give my business and hand over my vehicle.
I went online to get a quote and at that time I listed my car as I operable b/c the transmission is out so it’s not drivable and the tire is flat.
I was attempting to have my car shipped from Maryland to Michigan at the request of my father who is the actual owner of the vehicle. Many shippers automatically refused me or attempted to charge an insane amount of money b/c the car isn’t drivable but I was excited b/c Executive Auto Shippers did not.
My first quote expired and was renewed so instead of being 800, it became 750 which I thgt was awesome.
Eager to get the car to my father, I completed my paperwork for the deposit and waited for confirmation.
I received a message surrounding my availability for which I said that “if I was required to be present then I would be out of town until Monday July 30 and would be available that day from 9 am onward and other than that day I said I would be available on the weekend.”
I work 9-6 everyday so if I’m required to be there (which I was told I was) then it can’t be during the time I’m working, of course.
I thgt all was well but as I was prepping for my trip, I received a message asking why my car was listed as inoperable. I was a little perplexed b/c it was marked as such even on my quote for more than a month and I could not understand why I was being asked after submission of my paperwork and payment instead of before.
While on my trip I received a message stating it could not be towed with a flat. This presented an obstacle that I could not even think abt remedying while out of town b/c even after returning, I couldn’t very well drive an inoperable vehicle to get a tire fixed nor could I remove it myself so at that point my car was not in compliance to be transported. Suddenly, I was afraid I wasn’t going to be able to finally get rid of this disabled vehicle taking up space in front of my home.
At no point did I inform EAS that the tire was fixed. Before I could contact them on Wednesday, while at work, I happened to notice that I had a boat load of calls and messages saying they had a driver ready to pick up the car…please call and confirm. I did not call and confirm considering I was working and unaware plus I stated my availability which was not Wednesday.
Eventually, time permitted, I called and spoke with the rep that had been assisting from the beginning but we got disconnected. Right before the disconnect, I told her the tire wasn’t fixed and I wasn’t sure how transporting it was going to be accomplished. She said air indeed needed to be put in the tire first. I told her I was at work and never stated I was even available Wednesday August 1st and there would be no way for me to do that at that moment.
I called her back and got no answer and when she finally called me back some time later she said the gentleman had in fact arrived and I would be charged a $200 non refundable deposit.
I was perplexed and upset and after speaking with a supervisor, I was left feeling like this is how they make their money.
My car was not compliant which was est after submission of paperwork and initial payment rather than before even though the status of the vehicle had been marked as inoperable since the beginning of the process.
Despite that, despite stating my availability, and despite not confirming being available for Wednesday pickup…someone was dispatched to my home and I was charged.
This is absolutely and utterly unacceptable.
They and the carrier they used damaged our vehicle transporting it. Damaged the rear hatch and rear tail light. As part of the repair process we had to take time to go get estimates, this is directly after making a 1100 mile move. In turning the estimate in they only accepted the lowest one. The damage will require the car to be at the shop multiple days. In discussing with Betty, they / the carrier are only required to make the repair, not provide a replacement rental car while that is happening. So we paid for the move of the vehicle, no refund, then we will pay to have a rental car while the repair takes place. Unsatisfied customer. If I could put negative star rating I would. They only received a star as I had to select that to post this.
