Charlotte NC, 28277
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Bad experience – not professional. This was a big $2,500 job installing a shower and tub and fixtures. The guy who comes out for the estimate is the father and he seems cordial and professional and he quoted a reasonable price for the job. The son oversees the execution of the job and he did not oversee well at all, resulting in many many errors. This resulted in multiple problems. They returned and fixed some (not all) of the errors, but they were not at all apologetic and seemed to care zero about the customer. To this day the shower wobbles when you lean on it.
So deeply saddened that after 20 plus years of using, and recommending, Express Express I am no longer “an extended member of the family”. The past two times a technician was sent out for a problem (one with gas logs and one with a heating unit) they were 100% wrong with their diagnosis. I called to resolve the issue I had with wasting $289.00, talked to Mona, and my complaint was never addressed. I never received a return call. I’m shocked that Vernon would allow this to happen. My faith in E.E. is shaken, never again.
This family has been keeping me in Air Conditioning for over 30 years. Always quick at finding the problem and coming up with solutions. My AC that just went was 33 years old. THey kept it healthy a long time!! They know the AC Business!!
