P.O. Box 3586
Boynton Beach FL, 33424-3586
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I contacted this company on March 6, persuaded by both the existence of five-star reviews on Yelp and noting that competitors all seemed to have a large number of one-star reviews as well. I was promised a pickup of my car within about a week and delivery within a few days thereafter. I wound up getting the car on April 18.
A few details: this was a residence-to-residence transport from Wisconsin to California. The pickup was from my elderly grandmother, who requires assistance to transact business but insists on living independently. So arranging for the pickup requires some advanced coordination. The driver called at eight in the evening wanting to do a pickup right then, and my family negotiated to persuade him to do the pickup in the morning. In fact, he never showed up, and did not contact us again.
I then had to contact the only contact I had, which was the dispatcher whom I am rating here, Fast Track Auto Carriers. The company’s direct website lists a phone number that is not active. After some frustration trying to find contact information through other means, I found the correct phone number here on Yelp.
My first, second, and third weekly phone calls resulted in voice mails that were not returned. On April 6, a month after first contracting with the company, I reached a live person, who was again courteous and friendly and promised to resolve the issue immediately. Then, there were no return communications for another week, when a driver again contacted my family in Wisconsin. I had to personally broker the negotiations for a pickup time, because the driver had an incorrect phone number for my family in Wisconsin and by then the driver was so pissed off at my family, and my family was so pissed off at the driver, that they would not speak to one another.
With a fair amount of babysitting, I was able to broker through this issue and the car was picked up. We were promised delivery by Friday. The car actually came on Saturday, which wasn’t so bad — although had we relied on the promised day, I’d have taken a day off work to receive delivery for no reason.
In person, the driver was friendly and courteous and the car had been transported in a reasonable fashion with no damage occurring in transit. The price for delivery he demanded was the same price that I had been promised by the broker: there were no hidden charges after the fact.
At the end of the day, I did receive the service that I paid for, and I received it at the price I had been quoted. The low rating for this review comes from the difficulties involved in communicating with both broker and driver, and the length of time and administrative headaches I had to endure along the way to actually get them to do what I was paying them to do.
Simply put, they need to improve their communications systems dramatically.
