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Complete SCAM. East Coast Movers/Global Movers/Finest Movers. Reporting them to the BBB, media, OAG, and other outlets. Do NOT work with this organization. You will not get you phone calls answered & the will not call you back. All of the staff was beyond rude after they setup the move. Lenny the sales guy was a good con. Stephanie their manager was the absolute worst on the phone. She actually put me on hold because she “she didn’t want to get upset” after she called me rude and condescending.
I’ve been looking for my property for days. I am delayed on relocating by 4 days because I went with East Coast Movers. I had to report my property stolen to local law enforcement.
IF ANYONE WOULD LIKE TO ESTABLISH A JOINT LAWSUIT ON THIS COMPANY REACH OUT TO ME.
SCAM SCAM SCAM
This company is also masked under East Coast Moving & Storage, who I was led to believe I was booking my move through. DOT: 1896009 MC:681911
I only give 1 star because I cannot give 0.
They failed to provide movers and did not contact me to let me know. They were impossible to get on the phone, did not once call back regarding my pending inquiries and were passive aggressive and rude. Up until the move date, I felt confident in the company and agents I had spoken with.
I booked my move 1 month prior to moving and the day of the move, they failed to provide a mover and did not even contact me to inform me. When they failed to provide a mover, I was told it is because their movers DO NOT GO NORTH OF NEW JERSEY and my move was out of New Hampshire.
The week prior to the move, I contacted the company, and after many attempts via the phone and email, I got through with customer serve. I was told that I would get a phone call from dispatch 1-2 days before the move to inform me of the time. The 1st possible day of my move, I had not heard anything and contacted the company again. I was told that I would receive a call between 3-5 PM from dispatch telling me when the movers would arrive- I did not receive a call. On the 2nd potential move day it took 2 hours to get through to somebody on the phone. I finally spoke with someone who said they would follow up with dispatch to find the issue, he did not call me back, and I was unable to get through to him the remainder of the day (the operator would not put me through to him).
Finally, I spoke with customer service who then informed me they could not find any drivers to agree to do the move because I am in New Hampshire and their drivers do not go further north than New Jersey. My origin of move was always New Hampshire, and they agreed to do the move under these pretenses so I told them they needed to find me a driver to complete the move that weekend, they said they would. Dispatch said they would call back at a certain time to update me and they did not. I was responsible for calling back every 2 hours to find an update (each time it took approximately 10 calls to get through to someone).
The last phone call was at 3:30, and I asked what time they closed and was told 5:30. I called back at 4:30 and the office had already been closed. After many final calls, I got though to the dispatch person on call, who said she had 2 potential drivers and she was waiting on a confirmation and that she would call back. She did not call back and I was unable to get through the remainder of the weekend.
Monday, I called & spoke with customer service agent, who said he would find the issue and call me back. He did not. He was passive aggressive and rude on the phone and like all of the other employees, did not put any priority on my issue. I never once received a call or explanation of the issue. I was told I would receive a refund of my deposit, but I have not yet. Each time I call, they say the check will be sent at the end of the day- they have still failed to send the reimbursement check.
Absolutely the WORST
Also called East Coast moving and storage on park lane in Hallendale florida us dot no 1896009 /mc 681911
first doubled the price quoted !
Told move from FL to NY would be about 3 weeks…
Then- After almost 7 weeks truck finally arrived
That’s ONE MONTH LATER THEN QOUTED!!
Lie after lie after lie
This company is a scam full of lies, major price increases and poor performance. DO NOT USE
