P.O. BOX 570974
Miami FL, 33257
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If I could give this company a zero I would. Today the company was suppose to pick up my boyfriend’s car for a cross country move from California to Philadelphia. It is currently 2:50pm and Richard Kelly is not answering his phone, plus sending my boyfriend to voicemail. My boyfriend called Richard early in the morning to find out when the driver would arrive. Richard said he would call back to find out the ETA of the driver. Still no word and my boyfriend’s flight leaves tomorrow.
We are stuck in a bind trying to find a last minute moving company. HORRIBLE SERVICE!!! Listen to everyone who has written a review. This company is a sham and will let you down the day of.
Words can not express how mad we are. We wish we would have seen these reviews before hand.
DO NOT USE FLEET EXPRESS AUTO TRANSPORT – We contacted this company and paid to ship our vehicle. They said the car was going to picked up Friday morning, after waiting half of the day, we were told that evening by 6:30pm or Saturday morning early. We needed the company to pick up the car as our plans were to leave early Saturday morning to the delivery State. Saturday came, we kept on calling no response, texted no response. Sometime mid morning we finally received a text stating we will receive a call shortly. That never happened. A series of calls & texts from us to this company, & no response. At 1:03 pm we received a text “pick up Monday, $100 more”. No call back, no apology, no explanation. With that, we asked for our money back.
This company was very unprofessional & did not live up to their word. We were totally inconvenienced & had to put our vehicle back in storage & leave without it. This company never thought about the customer. Now we will have to make another trip back to have another company transport the vehicle. Please do not use this company, save yourself the headache.
RUN AWAY FROM THIS COMPANY! Do not use Fleet Express! They promised me my car on Saturday morning and it didn’t arrive until Monday morning at 7am. They didn’t return phone calls or texts all weekend lending to a highly stressful situation. I was waiting around all weekend for my car to arrive in L.A. from Florida and when I did get ahold of Richard on Sunday I told him I was going to call the police and he told me to go ahead, call the police! and hung up on me. So professional.
I blame myself for not checking their reviews on Yelp first for I would have seen all the negative reviews and would have gone with another carrier, even if it cost me a few more dollars. These guys are hacks and don’t communicate for sh**. If you’re okay with that, then they’re your company. But if you like to know when your car is arriving, don’t use Fleet Express, for they keep you in the dark.
