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Terrible: They did not show up for scheduled pickup and left me high and dry. When I called they made excuses. Even worse, they called back and asked if I would pay $450 more than quoted. If you want to be screwed- this is your company.. Otherwise… Go elsewhere!
Everything went fine until the day I needed the pickup. – Truck not found they said, keep waiting. I asked if I find a different company who can pickup immediately will they give me a refund and be done with it – You have my blessing yes. So I call couple people, find carrier who is willing to pickup the next day, so I call back the Generous Auto Transport and ask them to cancel my reservation, they said that they wont give me the money back. Got me surprised, all this ” you have my blessing” all the sudden went out of the window. they said that they are not outside their pickup window yet, so I asked if tomorrow they dont have it booked, will they cancel it than as it would be outside their window. the answer is no, they have 10 days to fail before giving any money back.
Edited: driver called me the next day and is picking up this within the timeframe needed, at the end of it but still within the timeframe so at the end it is all good. Was little nervous but from the looks of it, everything will work out as it should
Edited again, it turns out they picked it up just to bring to their yard as they did not have a carrier yet. Now 2 days later I am receiving a phone call stating that the move is 300$ more as the market fluctuates apparently. I should have known this before pickup but they put you to place and say it is what it is. I am long gone from CA so what do I have left to do? Pay and be pissed, additional charges, bad customer service. I would stay away and pay a bit more somewhere else as these guys would come up with additional charges either way and the rates would be the same, other places just wouldn’t have headaches
Do not use this Vehicle shipper they are a very dishonest company and will use your credit card to take money out of your credit card with out your authorization. Ronney is a very rude man and yelled at me and put me down for calling him to many times. Took advantage of a 100% disable veteran man that needed to get is car out of the Bay City , Texas After the Hurricane.
