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My experience with Joe Pein was absolutely horrible, He says he has a 2 day pick up guarantee WHAT A JOKE!!! He was supposed to have my Jeep picked up Monday – Tuesday that didn’t happen when I asked him about the guarantee he says Monday doesn’t count????????? Then he hits me up for a extra hundred dollars in order to get the pick up done…..He is not a man of his word
I WOULD HIGHLY RECOMMEND USING ANYONE BUT GET IT DONE TRANSPORTATION
I had GET IT DONE deliver my Corvette from Connecticut to California this summer. The transaction went really well… the car arrived in California exactly as discussed. What was really good was being able to reach by cell phone when the driver had a payment question at delivery. Would definitely use this company again.
If I could give this company a zero, I would. We’re a military family that moved across the country so we decided to ship our cars instead of driving cross country. We were expecting our cars to be picked up on a Monday and due to a “fender bender” with the driver they were unable to pick up our cars until the wee hours of Saturday morning. This was after days of empty promising that they would be picked up.
One of the employees insisted that he was helping us out by “eating the cost” of using a different carrier, as if we played a role in the inconvenience. In the meantime I had already left the state due to a purchased airline ticket and had to rent a car. We finally received our cars a week and change after the scheduled date.
Joe made it clear that he would not prorate the cost of the delivery even though I had spent over $500 in rental cars while I waited for our cars to arrive. His rationale was that I could have cancelled at anytime during the process and he would have refunded. However, if it weren’t for the empty promises of the cars being “picked up the next day”, every time we spoke, I would have.
I would not recommend this company unless they vastly improve their customer service.
