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This company has a good customer service, good price. Also my car arrived on time and perfect condition.

GAT cargo not insured

About January of 2023, I received a shipping estimate from Sofie at

Global Auto Transportation (GAT) to transport a Polaris off-road vehicle from Oregon to Southern California. On Tues, May 30, my Polaris was picked up by an enclosed triple-axle trailer towed by a newer model Ford Superduty (the Seller gave me photos of the Ford tow vehicle and it’s license plate). So far so good. On Weds afternoon, a day after pickup, I received a text from the transporter “my driver got delayed on the road” followed by a photo of a blowout on a SINGLE axle trailer! The message caption read “Because of this, my driver is late, sorry”. I pressed for details to alleviate my concerns. “No spare tire??” I asked. “No.” came the reply. At 7pm I messaged “Is it fixed yet?” no reply. At 8pm I messaged “Where did your breakdown happen?” no reply. Then that night, at 1am, the transporter messaged “In Oregon, everything is already fixed, the driver is on the way”. Then at 10am i received the message “Hi, can we deliver Polaris today in evening around 9-20-11pm?” “yes” I replied. But later that day there was an excuse for a new delay. Delivery would be the next day, Friday. My concerns grew a lot. Could this be a “faked” delay to give the “driver” or an accomplice time to orchestrate a phony theft of tow vehicle and trailer? A new $50k Polaris could be easily sold no-questions-asked in Northern Mexico to wealthy drug cartels with money to burn. Was this all to allow time for some Polaris joy-riding? How many “fake” reasons for delay should I tolerate before it would be too late for authorities to do anything? Was my Polaris covered if the driver’s rig were reported stolen? I looked at the emailed estimate from GAT and saw cargo Insurance of up to $250,000. I called GAT to request Proof of Insurance (POI). Sofie didnt have it. This is when I learned my vehicle was not actually in GAT’s care, but rather a 3rd party’s. I asked Sofie to send me POI. She contacted the transporter and then emailed me an insurance document for a CHEVY TAHOE! So I called again. “I want POI for the actual Ford tow vehicle immediately!” I told her I would place a negative review on YELP if I didnt receive an accurate true POI, and it was both her obligation and in her interest to provide it. I told her a negative YELP review telling this story would hurt her job security and GAT’s business. The transporter and Sofie offered a $300 discount on the remaining $750 I was to pay the driver. I felt I was being offered a bribe to keep quiet. Well, no POI was provided. My Polaris arrived safely on Friday afternoon, in the enclosed triple-axle trailer towed by the Ford Superduty photographed by the Seller. The next week I again asked Sofie for a correct Proof of Insurance. It is now 7 weeks later, and I never received any proof the Ford pickup and its cargo were insured. For future vehicle shipping, I will only select a carrier who advises me in writing they will provide Proof of Insurance for the transporting vehicle and proof cargo THEFT is covered BEFORE picking up the cargo. I will insist the carrier agree to refund my deposit if the driver/transporter is rejected by the Seller because the driver’s POI didn’t match what I received. I will give a copy of the POI to the cargo Seller and require Seller to only give cargo to the transporter/driver after confirming POI matches the driver’s vehicle.

I hope this review helps YOU to dodge the bullet that missed ME.

No driver for 3 days, then truck stuck 1/3 through trip for 2 days, car finally arrived one week beyond estimate. Customer rep said to read the fine print that says any delivery date is OK, despite initial reassuring estimates.