105 W Alameda #216
Burbank CA, 91502
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I was in San Diego and the car broke down. When I took the car to the dealer, I found out it had a cracked engine. I had to leave the vehicle in San Diego and come back to Concord. When I was in Concord, I either had to go back or have it transported back to my hometown. Turned out the shipping would cost less so I went online to search for local shipping companies in California. They were in contact with a friend of mine in San Diego. But the first pickup was cancelled, and a driver was later dispatched on a date that did not work for my friend so we agreed upon getting the car picked up the following week. I eventually got my car in two weeks from first contacting them. That was pretty much more than I expected the local move would take.
Looks like there has been a management change recently. The new marketing manager called to understand the issues I faced. He told me that the intermediate transport company is not used by Global Auto Transportation any more because of unprofessional service. Since there is no paperwork, he also offered to compensate 50% of the repair costs of my car.
I changed the rating from 1 to 2 because they are at least addressing the issues I faced – even though 7 months late. My advice is that if you decide to use them or any other transportation carrier always make sure that paperwork is in order so that you can claim insurance if something goes wrong.
