Find The Right Car Carrier For Your Move

I used this company to transport a Jeep from a Dealer in Illinois to Georgia. The Jeep was to be picked up and delivered on a set date however the time had to be changed twice due to the driver reaching his DOT road time limit. After two reschedules we were told our Jeep would be brought down. The jeep had some minor scuffs as noted on the driver’s inspection report. The photos of the inspection showed the Jeep in excellent condition without any major marks, dents, or scratches. When the Jeep arrived in Georgia, I immediately noticed the Jeep was damaged the Right rear fender was missing and the paint was damaged in several areas.

The driver appeared confused as to what happened to the fender and offered no explanation on how the Jeep that had no damage when he picked it up was now damaged. The driver showed me his inspection report and the photos he took without damage indicating it was in good condition when he picked it up. I took picture of the damage to the rear fender and the right front fender showing it was also damaged (loose) along with the right read door being extremely difficult to open and close (also not noted on the pickup inspection).

I filed the online claim with the driver and noted the damages and comments were uploaded immediately. I then received a report of my claim electronically. I thought this would be simple and the company would try to restore my vehicle to its pickup condition. I was wrong.

The company denied my claim and would not pay to repair my vehicle. The company stated that the fenders were not installed properly (they are factory fenders). The company is irresponsible by damaging my vehicle and does not have any empathy for customers that trust them to transport their vehicle

I used this company to transport a Jeep from a Dealer in Illinois to Georgia. The Jeep was to be picked up and delivered on a set date however the time had to be changed twice due to the driver reaching his DOT road time limit. After two reschedules we were told our Jeep would be brought down. The jeep had some minor scuffs as noted on the driver’s inspection report. The photos of the inspection showed the Jeep in excellent condition without any major marks, dents, or scratches. When the Jeep arrived in Georgia, I immediately noticed the Jeep was damaged the Right rear fender was missing and the paint was damaged in several areas.

The driver appeared confused as to what happened to the fender and offered no explanation on how the Jeep that had no damage when he picked it up was now damaged. The driver showed me his inspection report and the photos he took without damage indicating it was in good condition when he picked it up. I took picture of the damage to the rear fender and the right front fender showing it was also damaged (loose) along with the right read door being extremely difficult to open and close (also not noted on the pickup inspection).

I filed the online claim with the driver and noted the damages and comments were uploaded immediately. I then received a report of my claim electronically. I thought this would be simple and the company would try to restore my vehicle to its pickup condition. I was wrong.

The company denied my claim and would not pay to repair my vehicle. The company stated that the fenders were not installed properly (they are factory fenders). The company is irresponsible by damaging my vehicle and does not have any empathy for customers that trust them to transport their vehicle

As a single mom, I was facing an emotional situation with the sudden illness of my son. I had to move him home from LA to Modesto in a matter of days and needed help getting his vehicle transported. I spoke to Dave who was extremely kind and helpful during my emotional, and even tearful phone calls. He helped me every step of the way. He quoted me $700 and that is exactly what I paid. His pick up days and delivery days were exactly as he told me they would be. I had no idea what I was doing and I felt so vulnerable and scared. Many transport companies were quoting $250 or less but they were not verified by the BBB or YELP. Please trust Guardian Auto Transport. Many of the other companies have horror stories from their customers and as I began to read those reviews I got so scared. When I spoke with Dave I tearfully told him, “I need to know I can trust you and your company.” He understood and he explained all the SCAMS going on. He explained how Google reviews are not reliable that as customers we really need to look for YELP and BBB reviews. Guardian checks out on both of these. Dave was very responsive to my calls and text messages and my kazillion questions. He helped me hand over the transport details to my other son who was remaining in LA. The driver was VERY good at communication too, keeping me updated. The pick up and drop off times fluctuated some and you need to be prepared for that. I compared it to construction work, something always happens. It is not a matter of dishonesty or poor planning, it’s just unforeseen situations. My transport was delayed due to the previous pick up and due to a fire in LA that stalled traffic. However, the driver kept me updated via text. His large truck was too big for my neighborhood so he actually drove my vehicle to me (3 blocks away) as a courtesy. It was literally front door service. PLEASE TRUST GUARDIAN AUTO TRANSPORT.