275 12th St
Wheeling IL, 60090
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PK, my contact at Guardian Auto Transport was super awesome. He found me a great driver, he was responsive throughout the whole process and was transparent about the timelines and pricing. My vehicle was picked up in an enclosed trailer within 24 hours of my first conversation with PK, within 6 hours of signing the contract and was delivered to me 1000 miles away within 24 hours. The whole experience was smooth and I would use them again without any hesitation for my future auto transport needs!
Pene was very helpful transporting my Nephews truck to the military base where he is stationed. I felt his pricing was very fair, and his customer service and communication was excellent. Highly recommended
Scott M
Long overdue review – would honestly give 0/5 if possible.
Transported my car across the US last Summer. To make a long story short – reasons why I would recommend to highly avoid by all costs:
– Do not be fooled by the high ratings – they are like any other transport company where third party/truck drivers are hired based on location and route, they are not vetted out or work for Guardian Auto Transport
– Car came late and did not come within estimated time with no ETA or warning
– Very rude dispatcher and unprofessional, every time we spoke he was raising his voice at me, rude, and spoke down to me as a customer
– Driver was also rude, unresponsive, and did not give accurate updates on high delays
– Car was dropped off in a random location due to driver’s schedule, also came with a hole in the tire which was a nightmare to work through to not only get fixed but receive reimbursement for
– Car was also dropped off in a location that we did not agree upon, had to uber miles to get to location
– No reimbursement was offered due to negligence on their part, inconvenience, and terrible overall experience
If you can drive your car to wherever you move, please do. I have heard about nightmare stories of transporting your car and still gave it a shot and was definitely learned my lesson and then some.
