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The Good:
* Always answered the phone
* COD payment to transport company was $100 more than quoted. Get It Done refunded this $$ which I paid to the driver.
* Quoted price was not high or low…right in the middle.
The Not So Good
* Pickup was 2 days later than promised. Not a big deal, but it kept the seller waiting on a call from the shipper.
* Delivery was 3 days later than promised. I asked several times fro an ETA, but only got crickets. GID only communicated to me if I reached out, but never gave me an ETA.
* I finally contacted the shipping company directly to get the delivery window. GID was of no help for this.
They got the job done, but are a major PIA to deal with. Avoid.
The Good:
* Price was reasonable
* The shipper required an extra $100 COD. Get It Done refunded the amount from my deposit back to me so I could pay the driver and keep the overall price as quoted.
* I was almost always able to contact the company by phone.
* Vehicle arrived safe and sound.
The Not So Good
* Pickup was 2 days later than promised
* Delivery was 3 days later than promised
* No responses to emails or texts…always had to call them.
* No tracking of shipment was provided…after many daily requests. I finally called the actual shipping company to find out when the truck would be arriving (Get It Done are brokers…they hire out the shipping). Otherwise I had no visibility as to when the vehicle would be arriving.
* I never received any acknowledgement of the order after I paid the deposit, or a confirmation of the COD amount. Thankfully the person who shipped the vehicle texted me a copy of the bill of lading from the shipper. Otherwise I would have never known the COD amount was higher than quoted.
Summary
* Company seems to be honest, but not well organized. The response of the company is always about how they are a family run business but never addresses the issues raised.
The Good:
* Price was reasonable
* The shipper required an extra $100 COD. Get It Done refunded the amount from my deposit back to me so I could pay the driver and keep the overall price as quoted.
* I was almost always able to contact the company by phone.
* Vehicle arrived safe and sound.
The Not So Good
* Pickup was 2 days later than promised
* Delivery was 3 days later than promised
* No responses to emails or texts…always had to call them.
* No tracking of shipment was provided…after many daily requests. I finally called the actual shipping company to find out when the truck would be arriving (Get It Done are brokers…they hire out the shipping). Otherwise I had no visibility as to when the vehicle would be arriving.
* I never received any acknowledgement of the order after I paid the deposit, or a confirmation of the COD amount. Thankfully the person who shipped the vehicle texted me a copy of the bill of lading from the shipper. Otherwise I would have never known the COD amount was higher than quoted.
Summary
* Company seems to be honest, but not well organized. The response of the company is always about how they are a family run business but never addresses the issues raised.
