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[Edit] – 0 stars. Absolutely unreliable and unprofessional.
Scheduled my vehicle pick up over a month in advance and was assured that residence pick-up the morning before we left would be no problem at all. A few weeks later I called to modify the address and verified the date was still good and was reassured everything would be fine. I called a few times before today last week and hung up after 20-30 minutes on hold each time. Fast forward to today, 4 hours past the agreed pick up time and I finally got someone to pick up the phone in Hawaii.. I was told that they had not selected or contracted a carrier at this time and it may be 2-5 days. I informed them I leave tomorrow at 4am from VA to HI and that I was assured multiple times that this would not happen.. Their advice was to “call back at the end of business and we will let you know if we have found someone – but you may need to leave it at the hotel.” But they arent liable if it gets towed by the hotel.. yeah – no. So we have 14 hours before we hop on a plane and a vehicle stuck in Virginia with no carrier..
I will modify this assuming they find someone to pick this up today, on the agreed upon and confirmed pick up date, but if not, AVOID AVOID AVOID.
How the heck are you going to assure a customer, who you know is shipping the day before they leave that the date is fine, not have any contact with them days before hand, and then say, “we haven’t selected a carrier yet”.
[Edit 1] – They found someone! . . . for next week and asked if I would still be available. No. No I won’t. I literally check into Hawaii tomorrow. WTF. How do you “forget” that you are scheduled to pick up a car today, or “forget” to select a carrier a month in advance after the customer calls 2-3x. They should be liable for this..
[Edit 2] – No go. They were unable to assist and unwilling to offer a discount or compensation for their failure. They passed it off on me saying that they cannot guarantee any pick up date, company, time, or service at all.. Yet that wasn’t what they said last month or the times I called leading up to today.
I am using a separate company who informed me that Hawaii Car Transport is probably the worst option available and that a good number of their clients come from customers who had Hawaii Car Transport “forget” about them..
Do. Not. Use. Hawaii Car Transport.
I will be speaking to the DoD Shipping Office regarding this company and suggesting a PSA be put out regarding it.
I have not used them because I saw the reviews. I went with someone else, but I did submit a request for a quote, so when they called me, I will say I had a rude interaction with the customer service rep. He called and asked if this was Anthony; I said who was calling? The rep said Hawaii Car Transport. Is this Anthony? It was, but I said no. He said why would you ask then hung up. It was a funny interaction, but rude and not something I would expect from someone running a business where you trust them with your car and thousands of dollars. If I were you, I’d go with a company that can be kind.
Honestly, whoever the guy was, saying Hi (insert name), I am calling from Hawaii Car Transport. May I talk to (insert name)? wrong number? No worries, have a good day. It is pretty simple, but they figured out if the company is still running.
I have not used them because I saw the reviews. I went with someone else, but I did submit a request for a quote, so when they called me, I will say I had a rude interaction with the customer service rep. He called and asked if this was Anthony; I said who was calling? The rep said Hawaii Car Transport. Is this Anthony? It was, but I said no. He said why would you ask then hung up. It was a funny interaction, but rude and not something I would expect from someone running a business where you trust them with your car and thousands of dollars. If I were you, I’d go with a company that can be kind.
Honestly, whoever the guy was, saying Hi (insert name), I am calling from Hawaii Car Transport. May I talk to (insert name)? wrong number? No worries, have a good day. It is pretty simple, but they figured out if the company is still running.
