3015 N. Ocean Blvd
Fort Lauderdale FL, 33308
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I recently had a car I purchased out of state shipped with High End Transport, the broker, and a transport service they contracted with. I will give High End credit that they were able to get the car shipped when many of the other brokers I checked on could not find a transporter to ship it. Through this process I discovered that most if not all these companies are brokers/middle men who sub the job out to a transport company. My salesman at the dealership took pictures of the car before it got on the transport truck to confirm there was no scratches/dents on the car, this was also reflected on the inspection report signed by the driver. High End arranged to have the car dropped off at one of their terminals/agents in the Dallas area as there were no options to get it to the city I reside in, that was my first mistake. The car was dropped off after hours on a Saturday so I was not able to take possession of it until Monday. The terminal/agent that rec’d the car apparently did not inspect it so the scratches on the bumper were not noted on the bill of lading, when I advised High End of the damage they and the transporter denied there was damage and referred me to the bill of lading that their agent signed when the car was dropped off. Unfortunately I have been unable to come to a resolution with High End and will now be out about $700 to get the bumper repainted. Just make sure that if you ship a car make sure that you are there to receive it off the transport truck. Even though I have documented proof there was no damage to the paint on the bumper when it left the dealership on the transport truck they still are refusing to correct the damage, other than offering me a small amount to go away.
I use High End Transport frequently for my customers who purchase vehicles from me. Alyson is always prompt with quotes and has excellent follow up.
Horrible experience, these guys are nothing more than a middle man, they take their middle man pay and forget about you. I was not told they didn’t actually do the shipping, my vehicle showed up with new scratches and all high end had to say was ” were not responsible and neither are the shippers” not even an ” I’m sorry this happened” or anything. ..Because of these guys I will never ship a vehicle again.
