Find The Right Car Carrier For Your Move

Let me start off by saying that the Auto Transport industry is without a doubt the shadiest industry I have ever dealt with.

Nichole seemed to be the perfect broker. After reading reviews and speaking with her, she was very engaged and honest about what to expect. I trusted her and decided to give her my business.

I have decided to modify my rating for Hilton Auto Transport because Nichole has done what she can to support my situation. My situation is not a normal one and quite frankly was one of the most miserable experiences I have ever had with a business.

I will try to summarize what happened. The vehicle was picked up on 5-2-19, and a bill of lading was provided. The first problem was that the bill of lading was provided to Dallas TX when my vehicle was supposed to be shipped to Portland Oregon. Problem number 2 occurred when the shipping company was not responsive after having my vehicle for some time (a month). I tried calling dozens of times and was never given a true point of contact with the trucking company. Problem number 3 occurred when 5 separate arrival dates were missed without any contact or notification from the trucking company. At one point the vehicle was to be reported stolen. I found out later that the car was driven (illegally) to the trucking companies house and just sat there for weeks. Problem number 4 occurred when the shipping company showed up with my car appearing as though it was driven through a pine tree. Scratches all over the vehicle, dirt, grime, tar, you name it. Problem number 5 occurred when the cops were called because the driver (who had no identification) wouldn’t sign the legal bill of lading document. They just wanted payment and for me to leave. Problem number 6 occurred when the trucking company refused to give me the insurance information. I had to work for over two months to get proper documentation and am still going through a legal claim to get compensation for vehicle damages.

Hilton Auto Transport may not be the responsible party for a majority of my issues and I will most likely modify this to a more positive review if Nichole continues supporting my claims. She has been responsive and engaged on a resolution so I must give her credit here. The experience is awful no matter what the claim outcome is, they took my car and destroyed it and cost me thousands of dollars. But I will reconfirm that Nichole is working with me so maybe I am just one of the unfortunate ones who happen to get the wrong trucking company. Either way, I won’t ever be shipping a car again…I will drive it 3,000 miles over dealing with this nonsense again.

All in all they had my vehicle for a month, made multiple promises on delivery dates, cost me thousands of dollars in damages and acted as though they had done nothing illegal or unethical. I have filed a BBB claim as well as a claim with the FMCSA.

Nichole has done what she can to support this situation. I am by no means happy with the service overall but some of these items were outside of her control.

Not good. Car arrived damaged. Nicole was completely out of touch the entire time. Specified single pick up and drop off. No transfers because the likelihood of damage is much higher. She did the exact opposite and did not tell me that the car would be unloaded and reloaded at a transport station. I would have backed out but I didn’t have an option because I was moving in two days. Found out from the driver when dropped the car off. My Lexus arrived with a nice dent on the driver side, scratches on the front bumper, and major curb rash underneath the front bumper. Nicole was completely unsympathetic and just passed me off to the broker. I’m surprised by all the “5-star reviews.” Either they are fake, or people are content with sub-par customer service. Never again.