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Rude service over the phone. I called for a quote. The woman on the phone provided one that was hundreds of dollars above others I’d heard. When I mentioned this as delicately as I could, she got irritated and hung up.
When you are moving across country last thing you want is stress of transporting your car. Unfortunately that’s all you get from HLL express. I used HLL express to ship 3 cars at 2 different times and each time something went wrong.
Car #1: ship from MI to TX. I asked Amy to deliver the car after a certain date to which she said it needs to be picked up 3-4 days before delivery date. I was leaving a week earlier than that so I arranged for a friend to assist with pickup. Next thing I know Amy calls me days before agreed upon delivery date saying the car will be delivered within the hour. I am out of state at this moment and scramble to figure out how to receive the car. I get attitude from Amy but she manages to get the car delivered to her place.
Car #2: ship from CA to PA. Same deal I ask her to deliver after certain date and my landlord will accept the car delivery at my new place. Day of delivery I get a call saying driver can’t make it on the small street so he will meet me at a parking lot nearby. Well I am not in the state. Instead of helping me Amy told me to talk to the driver directly and never called me back. Driver said this is HLLs fault for not letting me know this is not ‘door to door’ service and if I am not there to take delivery he will drop the car in storage and charge me for it until I get there.
Car #3: ship from CA to PA but a week after car #2. I am supposed to get a call 24 hrs before pickup but Amy calls me and says driver will pickup in the next 2-3 hours. Well hello my car won’t be ready for pickup. We agree to wait for next driver but now the car isn’t picked up for a week after our agreed upon time. Anyway now I am expecting the driver to call me to meet him at a nearby parking lot since he can’t drive on a small street and won’t drive my car but guess what without any notice or heads up my car is delivered to my door. This goes to show the inconsistency and unwillingness to help customer. If this driver delivered the car just fine then why couldn’t the previous one as well
These may seem like small things but trust me you don’t want unexpected coordination in the midst of a move. Keep in mind HLL is just a broker so really all their job is to coordinate and broker car pickup/drops when convenient for customer. They have failed to do that. I asked the driver if they take direct bookings and plan to book directly with the transpiration company next. Why pay someone to coordinate when you can talk directly to the transporter. Save your $$ and headache.
