Find The Right Car Carrier For Your Move

Zero stars! This company does nothing but give excuses for their inept, useless, time wasting and lame efforts to offer something remotely similar to customer service!

Many promises made, but none followed through on.

I was referred to this cowboy outfit by my English shipping company that imported my vintage Triumph motorcycle to the USA. I must contact them to warn them of the horrible service Horizon offers.

Im on my last raw nerve with these clowns.

It has been over 10 days since my bike arrived in the USA. Speaking with my assigned agent, she constantly assured me that everything was in order and that she would call or fax me or my agent back with the instructions to pock up my bike but never did she contact me. I had to chase her down.

The last straw is today. She promised me yesterday that she wouldn’t leave work until she had completed my paperwork and that she would call me, at the latest by this early am. It is now 10:45 am pacific time. So that makes it 12:45pm her time. When I call to speak with her,I am informed that she is off today.

I AM OUTRAGED!!!!

Do not waste your time or money on this bush league company, you will only be disappointed and frustrated and possibly incur storage charges at the receiving warehouse.

There’s only one star because I have to rate it. I dropped off my vehicle in Germany to shop back to the states due to a military PCS. At first everything went good until they took possession of my vehicle. I had it professionally cleaned prior to dropping off to ensure it would arrive in pristine condition…boy was I wrong. For starters they never did any sort of condition report to annotate any defects prior to accepting the vehicle. I was told I would receive regular updates throughout the process of my vehicle and never received a single update unless I first contacted them asking. It arrived in port and cleared customs on 15 March but I didn’t find out until four days later when I emailed them asking for an update. It then took two weeks for the vehicle to be delivered to me. When it was delivered I found out they gave the driver the wrong phone number and delivery address. The vehicle arrived with mold all throughout the seats and carpeting area and when I spoke to the owner I was told they are not responsible and she refused to even help with covering the cleaning and detailing of my car. I will never use this company again and will discourage anyone that thinks of using them. Their response to emails and voicemail is horrible.

I bought a rare, beautiful Italian Lancia car in the Netherlands. The dealer there arranged ocean shipping to Freeport, Texas. The shipper arranged with Horizon to handle the US side of the project. The shipping company decided to drop my car in Jacksonville, Florida. I contacted Samantha at Horizon who said the shipping company would send my car by truck to Freeport, Texas. I explained to Samantha every time the car is loaded and unloaded, there’s another chance for damage. She agreed and quoted a rate of $900 for car transport from Jacksonville to Tulsa. (Originally, it was supposed to be $650 from Texas). I agreed and Samantha said she would put my car “on the board” for shipping. The next day I called Samantha to find out if my car had been picked up from the port of Jacksville. She said it would take a couple of days. This was on a Friday. On Monday, I called, Samantha wasn’t in. I asked to Speak with Mardy Schweitzer, the owner. Mardy dove into a lengthy diatribe about the shortage of drivers and how hard it is to find drivers these days. Samatha joined the call and asked if I wanted to offer more money to have my car picked up(!) I told her that sounded a lot like hostage negotiation. She said she would keep looking for someone to pick up my car. I told her I was concerned about it sitting on the docks in Jacksonville in the salt air for an indefinite time. She told me I should have shipped it in a container. I told her I expected her to arrange all the shipping. The message on hold at Horizon, which I heard quite a lot, states, “just sit back and relax and leave the shipping to us.” I explained to Samantha that her service really hadn’t been relaxing at all. She told me I could have used another shipping company (Except, this company was arranged through the shipper in the Netherlands). By Tuesday, July 3, I had had quite enough of Horizon Auto Shipping. I contacted another car transport who told me they could pick up my car that day. It was more money, but by that time, I had no confidence in Horizon and just wanted to get my car. When I told Samantha I was concerned about damage to my car, Samantha said, “there are no guarantees in the shipping business.” Mardy said, “You should have bought insurance” (I had, but I was paying this company to handle the logistics. In the end, I found Horizon to be an absolutely horrible company with which to work and I cannot emphasize loudly enough how much I would discourage prospective customers from using this company. Fortunately, I’m only out an additional $450, and from the various reviews I’ve read, I’m very lucky. Also, check with the Houston BBB for more horror stories.