17000 El Camino Real
Houston TX, 77058-2633
In some instances we may follow up with a reviewer for proof of service from the reviewed company or proof of interaction with reviewed company.
Real Transport Reviews reserves the right to remove any review we feel is fraudulent and/or not posted by a legitimate customer.
Real Transport Reviews © 2023
These reviews are posted by individuals who claim to be customers of the reviewed auto transport company. Their views are their own.
Companies and visitors are responsible for choosing companies independently of Real Transport Reviews’ visitor information.
Please inform us of any possible false reviews or reviews posted by fraudulent individuals.
Please contact us to report any misuse of our site.
Stay away from this company!!!!!
They are Big Joke …MARDY IS THE NUMBER ONE!!!!
SECOND IT IS JAVIER!
Instead to send my car to Poland they sent to Germany!!!!
Then Mardy said she is going to bring back to Houston and I need to come and pick it up after 2-3 months!!!!
I gave them my car on April 30 to be send to Poland-Gdynia, now is June 5 and my car is swimming around the world…don’t know when I get it back!!!
I’m looking for a lawyer to help me with this case.
Anyone help?
All around not recommended. Tried using them twice. Super slow and not very knowledgeable in my opinion. They ended up costing my a lot of time and money that could’ve been avoided if they did their job.
DO NOT use this company!!! Had our vehicle shipped to Hawaii with no problem. Used this company again 3 years later with the same car from Hawaii, worst mistake ever! We were given a quote after calling multiple times! They asked for paper work to be filled out, did it and never heard from them. One week later called to verify they had received our paperwork Yvette said yes. Never mentioned anything about the car not having docking insurance or how I could have purchased it. (Mind you I had used this company with an employee names Samantha who explained everything to us) We thought that since it was a quote over the phone Yvette would have explained there was other options but no. Our car arrived to our home town in Texas and the driver called saying he would be there in Saturday night, we said ok we were going to take a 2 hour trip in the am arrived at 4 called him he didn’t answer till 7 said he would deliver in the A.M before 12 noon. Waited, noon came we called him. He answered and said he would be there in 30 min. Called us back 5 min later and said his truck broke down. (Which was weird since he had said he was already driving in the previous phone call) he said the other option would be to deliver it in his personal dolly. At this point we couldn’t do anything since the office was closed. We waited another 15 min then he said that magically his truck had started. Waited another 2 hours he arrived to a gas station. Took our car down called us and out car had dings and cracks! We let him know and he said well you have to call the company on Monday. Called filled a claim with Yvette. Waited over 3 weeks for a call or email from some Marty person who never seem to be in the office who is also an “owner”. Then on the 4th week we received an email from Marty stating that we did not buy dock insurance so basically “too bad”. First of all we weren’t given an option for dock insurance. Second of all does it really take 4 weeks to tell someone that they didn’t have dock insurance and they can’t do anything about it?! Unfortunately I have recommended this company to so many friends it will be letting them know not to use this company because this is the most unorganized, horrible customer service place ever! Please do not make my mistake and go with this company!
