17000 El Camino Real
Houston TX, 77058-2633
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This was my first time ever needing a service to ship a vehicle from Houston to Hawaii. I contacted Matson which handles the majority of vehicles shipped from the mainland to Hawaii, and they told me that I would need to find a broker to facilitate the delivery of my vehicle to their port in Long Beach, CA. I decided to go with Horizon after searching for a local company, and they were able to give me a reasonable quote via phone (after doing research later on to ship a second vehicle I found their price quote to be about average with only a few being lower). Communication with them after that via phone/email to schedule the pickup of the vehicle went smoothly. The driver picked up the vehicle and then had it delivered to Matson in Long Beach, CA, and eventually arrived in Honolulu.
BE AWARE! I highly recommend to use a different company. I had a horrible time with Horizon Auto Shipping . I cleaned my car, had it looking nice. When the driver picked up my car, he even mentioned that the car was clean, and that it looked like a new car. The driver takes my car to the Dallas vehicle processing center. They say it’s dirty and needs to be cleaned. So on the way from San Antonio to Dallas, my car got dirty. How am I responsible for this? The driver had other places he needed to go so they drop my car off at some auto yard to get my car washed. They charged me $120 for the car wash and having to have the auto yard drive my vehicle back to the vehicle processing center! Over the phone the driver said it would be around $25, but they charged me $120 without even calling me. That’s on top of what I paid them originally. I will never use this company again, and I hope no one else does either. They can charge you whatever they want since they have your credit card information already before you have them pick up your car. I complained to the company and they only offered to refund me $20. I would rather show everyone how bad this company is than take the $20.
