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Go with Interbay Transport Logisitics, you won’t be disappointed. They are clear about the cost, timing and the details of the auto transport.
I contact Interbay to transport my car from Bellevue, WA to NY, NY. The process of smooth up until delivery and it all went downhill from there. Upon delivery of the vehicle, the vehicle was damaged in multiple areas (several long & deep scratches driver side, 2 rock chips on hood) and was reported immediately. Their contracted truck driver from Fast Freight Trucking Inc. had the audacity to rush me even though he neither gave me a heads up nor delivered it to the right location. I had to go 15 minutes out of my way to pick up my car because him and his son were apparently “late”. Not only that, they decided to double park on one of NYC’s busiest Manhattan streets. Since the idiot driver parked in such a tense and fast-paced environment, I quickly signed the release form without even inspecting my vehicle (100% my fault) since I was also being rushed by the two of them. I contacted Lisa at Interbay immediately after I parked and had a chance to peacefully inspect the vehicle, calling her multiple times and her a email with all the picture proofs of damages. No one at either Interbay or Fast Freight Trucking (contracted shipping courier) bothered to contact me for another 3 months until I contacted Fast Freight myself. Vitaliy (suppose owner) calls me to ask me why I signed the papers even though I had explained their mentally challenged driver decided to park 15 minutes away in a very tense and fast paced environment. Vitaliy then goes on to belittle me and accuse me of creating the damages myself even though there are multiple dated before pictures and I had reported the damages immediately (you can’t get a rock chip on NYC streets lol). Order #5334.
The people at Interbay were great from the get-go. Nate was helpful at the beginning and Lisa was helpful afterwards. The problem I had was with the driver of the transportation company they hooked me up with. Having never moved a vehicle across the country before, I was not familiar with what to look for. Our driver lacked communication (he arrived a full day earlier than planned, didn’t update me as promised along the route and then arrived in Austin earlier than he said). I was so thrilled to be reunited with my car, I walked around the outside, saw no damage and signed my life away. The driver left and when I got in my car later, I realized it was a mess. I have a light colored leather interior and there were black handprints EVERYWHERE – the ceiling, the back seats, the front seats, the head rests. He had also obviously laid our back seats down and there were scratches in the trunk of our SUV. My husband and I had the car washed and spent an hour trying to get his greasy hand prints off everything. There are still a few left but it’s better now. We think he used our vehicle to transport something inside. But that’s not ITL’s fault. I should have looked on the inside and Lisa at ITL did everything she could to make things right.
