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This business is overrated. I did not receive the same level of customer service described in the other reviews and so I do not feel that the premium to ship with Interbay was worth the additional couple hundred dollars over other similar car shipping companies. There was a disconnect between the dispatch and the drivers that created difficulties that I expected I would not have had to deal with by spending more with a “premium” shipper. Unfortunately, my expectations were not met.
We contracted with them to move our car from Seattle to Chicago and all went well at first. When the car arrived in Chicago the window had been cracked and that’s when Interbay completely stopped providing any real customer service. I have been emailing them since May asking for updates only to be repeatedly told that they needed to get information from the carrier company. It appeared that they have done nothing to resolve this claim since May and now it’s almost September. I have tried to call them but you only ever get a voicemail and then they never call back. They are all too happy to help at first but then just don’t seem to care once the car is delivered.
Update: After I sent a scathing email to them I got a quick response back stating they would try and get a resolution. They stated that they were trying to work with the carrier to get the claim paid. I guess we’ll see. I just wish they had communicated more effectively from the start.
Update 2 – we were ultimately reimbursed for the damage to the car.
Interbay Transport is the most incompetent and inconsiderate company we have dealt with. They were supposed to deliver my car yesterday and we are still waiting for it. Lisa in the Seattle office is of no help and the car driver that is transporting our car is rude and even threatened to not deliver the car when he was asked about the delays. Stay away from this company.
