Find The Right Car Carrier For Your Move

Simply disappointing. I’ve used Intercity Lines in the past with no issues, so I thought things would go well this time around. Unfortunately I learned that they are not a truly door-to-door delivery service, despite what their website says. If their transport truck can’t get to the delivery location such as a suburban house in a residential neighborhood, it seems like you’re responsible for figuring out the last mile delivery. Headquarters/support says they’re not responsible for the last-mile cost of getting the vehicle to your destination if their tractor trailer can’t get there. Because they have no terminals, they can’t/won’t transfer your vehicle to a flatbed tow as part of the service. So after paying top dollar of enclosed transport carriers for “door-to-door” delivery of a $xxx,xxx vehicle, I still had to arrange my own flatbed tow to get the vehicle to my house 3 miles away. Compare this to when I shipped my $x,xxx daily driver with a cheapo no-name open air transport across the country for half the price of what Interline charged, and that company brought the vehicle to downtown in the city to my work parking garage on a dedicated flatbed truck. While the driver was great and did their best, headquarters was unhelpful and their actual execution of service fell well short of expectations especially for the cost and I won’t be using Intercity Lines anymore.

Cancelled a vehicle pick up at the last moment on the day the vehicle was suppose to be picked up after committing to do the job.

I read some good reviews about Intercity Lines so wanted to have them ship my Porsche Macan from Maryland to Washington. I patiently called them every week for a month and a half and they couldn’t tell me if they would have a truck going out there or not. How disorganized. I don’t know how they run a business running everything so last minute. Finally a rude woman named Mickey calls me and leaves me a message saying they are available to pick up my car in two days. It’s not rocket science- doing a cross country move requires planning and they are inconsiderate of your time. I call her back and tell her nicely that I had to go with another company due to timing and she rudely hangs up the phone before I can even say thank you and goodbye. This company gets 1 star because they need to train their employees like Mickey to have some decency. (I went with Angel Moving Autos instead and they were awesome! Amazing turn around time and communication).