552 Old West Brookfield Rd
Warren MA, 01083-1299
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Contacted Intercity Lines for a quote in April 2019. I was looking at buying a car in PA and wanted to know what it would cost to ship it before I committed to buying the car. I wanted to use Intercity due to their stellar reputation. I filled out their online form and all I got back was the automated response that they would get back to me with the quote. The quote never arrived and in the meantime, the seller changed his mind.
Fast forward about a month and the seller contacts me and says he changed his mind again and the car was back on the market. I emailed Intercity and told them I was still interested in the quote. Matt replied and told me it was still good. I replied back and said that I never got it in the first place. He forwarded it to me and stated they were 2 – 3 weeks out for scheduling. I had the car inspected, closed the deal within ten days and then contacted Intercity to go ahead with scheduling the transport. I filled out the payment forms online and was then told that the window for pickup was now 3 – 6 weeks out. I had a deadline to pick it up from the seller before he went on vacation or I would have to wait another two weeks. I informed Intercity of the dates involved and it quickly became apparent that they would be unable to pick it up before the seller went on vacation. This I could understand, but as I updated Intercity with the availability of the seller, they would tell me that they “would continue to work on it”. I wanted them to use the dates I provided to get it scheduled, but they wouldn’t schedule it until the seller was back in town.
Then Monterey car week was approaching. I spoke with them and hey explained that they were busy with that and would be until probably the middle or end of September. At this point, I started looking at other options. I found someone else who was a small, two-man team and they got the car to me very quickly in good condition for $300 less than Intercity quoted. This was also enclosed transport. I had waited two months for Intercity and then hired someone else and had the car in two weeks.
I feel like Intercity Lines didn’t take me seriously because I’m not some rich, big time collector. I don’t think they ever had any intention of transporting my car and they didn’t have the integrity to tell me that. It’s October 6th and I have yet to be contacted by them since our last correspondence at the end of July.
Update: Now that I have posted a negative review for Intercity Lines, they have tried to contact me twice by phone and once by email. Funny how they are going out of their way now to get in touch with me.
