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I would have loved to give Knickerbocker a positive review. Initial calls with Eric were great. He was super responsive and even though there were some challenges (drove to the middle of nowhere New Jersey to drop my car) it was a reasonable price compared to others.
Issues were threefold:
– Eric basically represented and used a facility that does its own direct auto transport. When questioned (because they were cheaper) he highlighted his business as better due to a number of factors. None of these ended up coming to fruition.
– the Rando he got to transport my car was horrible. Lack of communication or updates. Ended up delivering the car two or three days later than promised (meaning I missed being able to inspect the car). And throughout the process was full of lies regarding arrival time and why he wasn’t delivering on time.
– car was damaged during transport but because I was out of town for 2 months after the fact and wasn’t able to confirm and share this with Eric (because it was delivered late) I had no recourse for costs to fix the damage.
– finally, In reviewing his end of year books, Eric got confused about a voided transaction (I had been charged twice initially and there was a void in his books). He assumed that it was me doing it due to my dissatisfaction and charged my credit card again without confirming the issue with me. He left messages while I was in a meeting and then charged my card without confirming. When I called, he apologized for his angry action but for someone who highlights professionalism amongst his traits, I feel this was way out of line.
I was going to just leave things as is and not write a review and leave things as they were in August but given the action he took today I felt compelled to warn others.
