West Springfield MA, 01089
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Elijah and Kiwk Trans were great. Very professional, quick, careful, knowledgeable and most important to me, they communicate often and very professionally. Before delivery, he called, discussed strategies for parking and delivery and communicated along the way. All you can ask for. A great driver and job well done. Thank you.
I have shipped many cars in my career. As a pilot in the Air Force I have moved many times and had many cars shipped. This was by far the BEST experience with a car shipping company I have ever had. The car arrived earlier than expected and was in perfect condition. The driver had great communication and called the day prior with a window, then called in the morning of delivery with a one-hour window, then called one hour from the house. Driver was very professional and delivery went perfect.
In May 2013 Kwik Trans moved one of my vehicles from the San Francisco Bay Area to Cape Cod. Two years earlier the same vehicle had made the cross-country trip on a car carrier without incident. This time things didn’t go so well.
The carrier driver was extremely courteous and attentive, albeit rattled by having driven the rig theough San Francisco for the first time. I had detailed the vehicle just prior to shipment and was intimately familiar with every ding and scrape on the exterior. The car was received on the Cape by friends in advance of my arrival about 1.5 weeks later. The car was garaged and not driven until my arrival. Initially it looked okay when I saw it. My driveway has a slight rise and when I drove in I parked on top of the rise. Having the car elevated revealed two virtually identical sets of bolt impressions were embossed in the plastic-clad bumper. This suggests that the carrier operator had not once but twice either driven my car into the front of another on the transport, or that the other vehicle had twice been pushed into my car. Had my friends gotten down on hands and knees (not an easy task at our ages) they would have seen the damage but they didin’t and signed off on the vehicle condition. Bottom line: I’ll have to eat the cost of bumper repair or replacement.
There were also language barrier issues- which they tried hard to overcome, and a great deal of confusion on the route to get the car from California to Massachusetts. It’s unfortunate that things went south and that I am the one to have to bear the cost of someone else’s mistakes.
