Find The Right Car Carrier For Your Move

I had a bad experience with these guys.

The day they were supposed to come pick up the vehicle, they did not show up and after more than 2 hrs past the scheduled pick up time I called them and the guy said the moving truck broke down. That’s understandable but why didn217;t they call to let us know they wouldn’t be able to pick it up that evening?

The came the next day and picked it up. Took it from California to Massachusetts. When the car was delivered my brother discovered his front glass had been chipped big time. They said the crack was already there when they picked it up and that besides, their documentation that we signed when the car was picked up shows that we signed with the acknowledgement that the glass was already cracked. The issue with that is that when we signed the document on their PDA, no where on there did we see any part of the document saying that the glass had a crack. Apparently they must have hidden that part on the PDA because there is no way we would have signed that the front glass was cracked when it wasn’t! And if they didn’t hide that part of the document, we didn’t see it.

The guy kept insisting that he has the signed document showing it was already cracked and basically suggesting that we are out of luck. Thankfully we had pictures of the car after it had been placed on their moving truck and the pictures clearly show that the glass was not cracked. After he realized we had pictures, he made arrangement for us to get the front glass fixed at no extra cost.

I would not do business with these guys again. They are not reliable. While I do believe some people will have a positive experience with these guys, others won’t. So it’s basically hit or miss!

I’m thankful that the car is where it needs to be and this is finally over.

Not sure how this company has been in business for 30 years, because the current owner isn’t old enough and his customer service will surely run them in the the ground. I contacted them with the requested information to transport a car from Minden, NV to Chicago IL 3 weeks in advance of when we needed the car to be picked up. Day of pick up I still hadn’t heard from the dispatch and when I contacted Lepke he informed me that he hadn’t realized how far it was to pick up our car and if we could meet the driver (an hour away)!! I was not happy that I was hearing from him the DAY OF pick up and that he hadn’t bothered to figure this out in advance. He was not very responsive and his customer service skills leave a great deal to be desired. I had no way of knowing in advance which company would actually be transporting the car, and after reading reviews of the actual transport company was disappointed in their bad reviews (from consumers and their own drivers alike).

I contacted Lepke Auto Transport about transporting my personal vehicle from Dallas Texas. I spoke with Tobias Lepke and he told me that he owned the trucking comany and that it would be his truck that would pick up my car and deliver it to me. He said he had an office in Dallas, TX and that is where the transport truck was located. He asked me to give him the information about the pick-up address, etc and he would give me a quote.

I gave him the information and he sent me a quote but then he said I would have to pay him $150 up front with a credit card and then pay the driver $400 in cash only once the car was delivered. I thought this set-up sounded kind of strange. He assured me that he was the owner of the truck that would transport my car.

I was thinking about it and then he started calling me relentlessly, trying to get me to sign the forms he had emailed to me and give him my credit card number. I did not feel comfortable with the way he was doing business and told him I was going to go with another company and not to call me again.

The next day, my friend in Dallas who has my car received a call from the driver of a company called A.S. Trucking and the driver told my friend that they work with Lepke and that I had authorized Lepke to pick-up my car. They informed my friend that they were on their way to his apartment to pick up my car. I told my friend that I had not authorized anyone to pick-up my car and to not let them have it.

I called Tobias Lepke and told him I had not authorized him to pick up my car and in fact had told him I did not want to do business with his company. He started arguing with me, called me names, and hung-up on me. Here he tried to have a driver pick-up my car without my authorization and also falsely telling me he owned the truck company that would pick-up my car.

I had not emailed him back the forms he wanted me to sign nor had I given him my credit card information. I assume his plan was to hold my car for ransom and not deliver it to me until I paid him the $550 up front.

Later I discovered that he does not even have an actually physical office in Dallas, TX but only a “virtual” office address that is just a mailing address that appears to be a physical address. In fact, I found that on his website that he lists offices all over the U.S. but they are all only “virtual” offices where he pays an executive suite company, like Meridian Business Centers, a monthly fee for an address which is just like a P.O. Box but has a suite number.

If you type in the address that was on his contract of 2432 W. Polk, Chicago into Google Maps & then click “Street View”, you will see it is an apartment complex. Tobias Lepke is just one guy working out of his apartment that tries to deceive people into thinking he has a large trucking company with offices across the U.S. His whole operation is really just a scam and am surprised he is still in business as it appears he has been running this operation for quite a while.