Find The Right Car Carrier For Your Move

If I could give a 0 start rating I would. Worse company there is! Will take your money? Make up all the excuses in the world and will not do their job, how are they still around because God is good. They got me but God will get them good. Been waiting for almost a month for my car to get pickup and delivered but I already know isn’t going to happen.

I have never written a review for a company/item in my life. But I found it IMPERATIVE to write a review regarding this company. This company is the most unreliable group of professionals I have ever met…I can’t even call them professionals. I should have looked at their reviews online a bit more carefully on Yelp before trying to book through them (anyone interested in this company, PLEASE go read their Yelp reviews first). I had talked with their representative Oscar, who had given me a good rate and assured me daily that my car would be picked up on X date. I literally contacted him daily to ensure this as it was absolutely essential that my car arrive in the designated state I was moving as I work in Health Care at the hospital and would have needed my car to get to and from work. On the day before pick up, I reached out to Oscar to establish pick up time and he ignored my phone calls and texts. On the day of pick up, the company GHOSTED me. I had tried to contact the owner “Jon” via the number provided, and instead it was an employee who answered pretending to be Jon (they had an accent and sounded completely different than the “Jon” in the voicemail). I mention this point because i had left many voicemails for “Jon” about why my car wasn’t getting picked and why I hadn’t heard anything, but he had not been returning my call. Instead, their employee impersonated “Jon” to make their claims more believable. Their claims – “the driver is not answering their phone call we do not know where they are”. Total Crap. And then at 8 PM I get a phone call from Oscar with him saying how it was the drivers fault and that he was unreliable and they didn’t know where he was but that they found him and he is getting my car the next day. First of all – you employed this driver, if he is unreliable that is a direct reflection of how your company is run. Second of all – do you think I would let your unreliable driver pick up my CAR after the crap your company put me through?

I ended up going with a different company altogether when I NEVER heard back from Lighthouse Auto on THE DAY OF PICK-UP AND THE FOLLOWING DAY.

Do not trust these people. They will disappoint you at the last minute.

Minivan was transported from Pembroke Pines, FL to Canton, MI. Jon Spencer initiated the order and was one of the few who could provide a driver quickly. I spoke with him on Wednesday, he had a driver who could pick up that Saturday with a drop off estimated for Monday!! (although the driver ended up arriving Tuesday morning). Jon was friendly, helpful and professional. The price was less than some of the online quotes I was getting but not as cheap as one a broker was promising. However, Jon was in constant contact and I believe he was correct that I was probably gonna get bumped up by the other guy. I was always able to reach him or Oscar whenever I needed an update (NOT TRUE for many other transport outfits). If the actual driver did not get back to me Oscar followed up and I got the information I needed. After getting overwhelmed by responses I am glad Jon Spencer contacted me and Oscar followed up on the shipper. The pickup and dropoff were quick, the price was reasonable, the communication was excellent (so important) and my car arrived safely without any damage. Highly recommend them!