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MECURY AUTO TRANSPORT

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2240 SW 70th Avenue
Davie FL, 33317

3.8
3.8 out of 5 stars (based on 88 reviews)
Excellent56%
Very good7%
Average15%
Poor3%
Terrible19%

In some instances we may follow up with a reviewer for proof of service from the reviewed company or proof of interaction with reviewed company.
Real Transport Reviews reserves the right to remove any review we feel is fraudulent and/or not posted by a legitimate customer.

Reviews

May 17, 2023

Unacceptable customer service.

We contacted Mercury Auto Transport to ship our car from California to Virginia and repeatedly stated our earliest date of delivery, which we were ensured it will be delivered after that date. We were having a family member receive the car in Virginia and we are flexible with any date after our stated earliest acceptable date.

Mercury had a higher quote compared to the other transport companies we spoke to, but were the only one that was able to guarantee us delivery with our specified timeline, so we went with them.

The transport company they contracted called our family who is performing the pickup and said they are going to deliver earlier then the expected date which happens to be on the specific day that we repeated stated that we are unable to accept delivery. Upon asking the dispatcher if we are able to delivery on the originally expected date. He was extremely rude and said “Do you want your car to end up in Pennsylvania? We can just drop it off there” This was absolutely unacceptable. Ultimately, my family member had to cancel plans and move things around in order to accept the vehicle delivery.

We tried contacting Mercury Auto Transport to discuss this issue, but they would not respond. The experience was very disappointing. I do not recommend.

Christopher H.
May 13, 2023

Stay away. We engaged Mercury Auto Transport to take our car back to Pennsylvania. The driver never showed up or called. Meanwhile, we had a plane to catch. In the end we lost our airfare costs and ended up driving the car back up ourselves. We lost hundreds of dollars. DO NOT USE THEM. When The driver saw my review, he called and left a very nasty voice mail. They are not a good company.

Linda B.
April 15, 2023

First time transporting a car using a service and I chose Mercury because they sent emails in the beginning explaining how things work.

Only thing that could have made it 5/5 stars for me would be a clearer explanation of payment. The deposit was paid to Mercury, but the remainder of the payment goes directly to the transport service that is picked.

Also it took almost 4 weeks to find a transport and I didn’t expect it to take that long.

Otherwise, my agent Michael Skelton was professional and decently quick at responding to questions.

Lance L.

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