2240 SW 70th Avenue
Davie FL, 33317
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Thanks to Ryan and June for making my cross country move from CA to FL feel effortless, smooth and hassle free. Ryan was the representative helping me throughout the whole process up until I was assigned a carrier in which they were my new point of contact along with June from Mercury’s dispatch dept. I signed my contract 3 weeks out and Ryan made sure to maintain communication with me within those 3 weeks on what to expect as the date approached. They are a broker company and it’s in your best interest to confirm the carrier once they find one for you. I missed out on the first option as I replied 4 hrs later but Ryan was able to lock me in with their second option. The carrier they chose delivered my car within 6 days WOW! And they made sure to select carriers with good reputation. Honestly, I’m happy they made this stress free and something I did not have to worry about as moving alone is so hectic. Will definitely recommend them to anyone needing their car transport
Have used Ronnie and Mercury Auto Transport 3x now. Each time communication is great and they hit my dates. Cars are picked up and taken care of. They are a broker, but seems to be the only way to get a car moved without being price gouged.
Did a comparison vs. other consolidator sites, and these guys consistency saved me 100-200 vs. the lowest cost other broker. No extra fees etc. Price = their cost to list, and then what you pay to the driver at delivery. Simple.
Following up in my earlier review. 3 emails and two calls to Mercury regarding the poor service and worse communication, hoping that they would do something to remedy the situation. Bottom line:
1. No price quoted means anything, the only price that matters is the one the actual transport company provides a day or two before service. That’s how it comes down, nothing is known for sure until a couple days before the transport company (not you) is ready to go. You can choose to refuse, but if you have a schedule, you are stuck with whatever price comes down, when it comes down.
2. No dates are meaningful, it’s whenever a company can pick it up. Your personal schedule is irrelevant as found out the hard way; changed 4 times in less than 24 hours.
3. Mercury will do nothing to resolve a truly bad experience. Among the many problems with my delivery, (including delivery to the wrong location) after 3 weeks, three emails, and a couple of calls, the most I was offered were excuses: (it was the transport company’s fault); snark (you failed to read the fine print– we didn’t guaranty anything); and, laughably, “we will give the transport company a bad rating in our records.” Give me a break.
4. “Satisfaction Guaranteed” from their web post– absolutely meaningless.
My 1990 Alfa Romeo dumped in the grass of my neighbor’s yard, despite the physical map and directions I gave the driver.
