Find The Right Car Carrier For Your Move

I had a wonderful experience with Mercury Auto Transport. I actually found out about this company from a Reddit thread, so contrary to conventional wisdom, Reddit is in fact good for something!

This past summer, I had a horrible moving home moving experience from Wisconsin to North Carolina, so I was a bit hesitant about hiring yet another moving company to transport a car this time all the way from California to North Carolina. Bad experiences appear to be common when it comes to out-of-state moving of, well, anything. But when I contacted Mercury Auto Transport, William (my agent) was very clear and managed expectations well. He provided a step-by-step process as to how Mercury was going to handle the car transport: I’ll give them a target date when I’d like to receive the car, they’ll give me an estimate of how much it’ll be to transport the car, the actual carriers will bid on transporting my car, and I get to decide whether I want to pay the amount specified by the carrier in the bid. William would regularly text/email me updates about bids and potential bids, which definitely made me less anxious. When he didn’t reply to my text over a weekend, he apologized profusely, which was not necessary but very considerate.

Scheduling the pickup was really smooth. Alex (the rep from American Auto Carrier) gave me a time frame, and the driver, Daniel more or less abided by that. Daniel, the driver, was also great. There is an issue with the driver-side window (it’s a 24 year old car so of course it has weird issues), and he followed instructions well to get it back up. When Daniel’s car broke down, Alex promptly communicated the potential delay. I was expecting a much longer delay but delivery ended up being delayed only one day.

William continued to be attentive and checked in with me on whether I was receiving updates from the driver and carrier. June (someone else from Mercury) also checked in on how communicative American Auto Carrier has been.

Drop-off was very smooth too. While Daniel was a bit late from the estimated time frame (probably due to traffic), he remained communicative and gave me an estimated arrival time. Daniel asked to meet a nearby shopping plaza and he had the keys ready to hand off to me. He was very patient as I tried to figure out how to send money to him and his boss via Zelle.

In all, car arrived in one piece and in the expected condition. I had a delightful experience with Mercury Auto Transport and would highly recommend the company to anyone looking for a reliable vehicle transporter!

Piss poor service. An absolute disaster from start to finish. When I initially booked, I awaited contact for vehicle pickup. I received a call with only a 15 minute warning that they could come, a call I missed because I was in the shower. By the time I got to it, again only missing it by about 15 minutes, the driver was out of the city already and I had to get a different pickup the next day. Fastforward to my arrival in San Diego, where the vehicle is to be delivered to. It was meant to be delivered on 4/2, and when it wasn’t I had to call, only to find out it was delayed to 4/9. It is now 4/9, and still has not been delivered. I can understand delays, but the issue is I have had no contact at all. No updates. Nobody ever contacted me. I wasn’t even given the driver’s number, only the dispatch center. From them I obtained the number for the yard my car will apparently stop at. Still no number for the driver. I found out from the yard that there are further delays, now it will apparently be delivered on 4/11. Now my initial agent, who said I should contact him if there are issues, is not getting back to me. In future if I have shipping needs I will NEVER use this company’s services again, and I will make sure I tell as many people as possible that Mercury Auto Transport cannot be trusted.

Piss poor service. An absolute disaster from start to finish. When I initially booked, I awaited contact for vehicle pickup. I received a call with only a 15 minute warning that they could come, a call I missed because I was in the shower. By the time I got to it, again only missing it by about 15 minutes, the driver was out of the city already and I had to get a different pickup the next day. Fastforward to my arrival in San Diego, where the vehicle is to be delivered to. It was meant to be delivered on 4/2, and when it wasn’t I had to call, only to find out it was delayed to 4/9. It is now 4/9, and still has not been delivered. I can understand delays, but the issue is I have had no contact at all. No updates. Nobody ever contacted me. I wasn’t even given the driver’s number, only the dispatch center. From them I obtained the number for the yard my car will apparently stop at. Still no number for the driver. I found out from the yard that there are further delays, now it will apparently be delivered on 4/11. Now my initial agent, who said I should contact him if there are issues, is not getting back to me. In future if I have shipping needs I will NEVER use this company’s services again, and I will make sure I tell as many people as possible that Mercury Auto Transport cannot be trusted.