2240 SW 70th Avenue
Davie FL, 33317
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First time needing auto transport. I bought a car in Texas to ship to CA. I always research a company before using and Mercury seemed to be pretty well reviewed.
So basically you pay ($200) to Mercury to use their “expertise” to select the “correct” independent transporter for your needs. I felt fine to pay that for the “expertise”. And so they found one for me in my agreed on price range.
First this trucker has a 1.5 day breakdown delay. Then his text communications are in broken english, and straight up full of attitude and rude. I’m just trying to get a status update since it’s 12 hours AFTER you missed the 2nd pickup time YOU set up!
On the pick up side, I am never given a delivery day or time. So one day I get a text saying the car is arriving TODAY in 4 hours. Luckily I could make the pick up. But come on man. This communication is a terrible way to run a business. I would NEVER use that transporter again. And I hope Mercury doesn’t either.
Maybe this is just the way it is in this fully independent operator business. Bottom line, my high end car got here quickly (overall) and undamaged. So, guess I should be thankful?
First time needing auto transport. I bought a car in Texas to ship to CA. I always research a company before using and Mercury seemed to be pretty well reviewed.
So basically you pay ($200) to Mercury to use their “expertise” to select the “correct” independent transporter for your needs. I felt fine to pay that for the “expertise”. And so they found one for me in my agreed on price range.
First this trucker has a 1.5 day breakdown delay. Then his text communications are in broken english, and straight up full of attitude and rude. I’m just trying to get a status update since it’s 12 hours AFTER you missed the 2nd pickup time YOU set up!
On the pick up side, I am never given a delivery day or time. So one day I get a text saying the car is arriving TODAY in 4 hours. Luckily I could make the pick up. But come on man. This communication is a terrible way to run a business. I would NEVER use that transporter again. And I hope Mercury doesn’t either.
Maybe this is just the way it is in this fully independent operator business. Bottom line, my high end car got here quickly (overall) and undamaged. So, guess I should be thankful?
The upfront payment I made has been returned, I am feeling better now. please consider giving follow ups for your customers. Thanks Jeff
