425 N Martingale Road
Schaumburg IL, 60173
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BEWARE!!!! DO NOT USE THIS COMPANY!!
On April 23rd, they picked up my vehicle in Fort Myers, FL at 9:30 at night with a tow truck because the auto transport company never picked it up from us. I paid extra for Guaranteed Pick-up with an estimated delivery date of April 26th or 27th to Cape Cod, MA. They contracted with another carrier for pick up at the storage facility on April 27th or 28th with an estimated delivery of April 30th. The 2nd carrier canceled and almost a week later, it is still sitting in a storage facility in Ft. Myers, with no date for delivery. I have reached out several times to Montway and they just continue to say that they are working on it. They do not stand by their contracts. Once they assign a carrier they charge the full price and offer no support. Again…DO NOT USE THIS COMPANY!!
Maybe it is just luck of the draw but when dealing with a company like this that brokers transportation like this I guess sometimes your going to be assigned a driver that makes you so untrusting of the process that you end up paying an exorbitant amount just to cancel. So $250 down the drain because their driver didn’t want to pick the car at our home because he didn’t think his truck would fit. Nevermind our neighborhood has semi’s in it multiple times a day. The emails afterwards about how they charged me a cancelation fee but want me to consider them again in the future are just icing on the cake. Recommend to friends and family? I wouldn’t recommend them to my enemies.
Please do not use this company. They will tell you one thing and do completely the opposite taking your cc information and your money. Their lack of community is horrible and they do not take one bit of responsibility for anything. They cost us extra money for airlune flights because we had to adjust those at the salesman suggestion. Once again they were deceitful.
