425 N Martingale Road
Schaumburg IL, 60173
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They suck.
I paid 300 extra to have guaranteed pickup. NY to Florida was 1600. Expensive compared to other quotes. but I heard they were a good company so I went with them.
Day of guaranteed pickup they said they would be there by noon. At 2 I called and spoke to a rep who said look outside he should be there any minute. Very funny clown.
Called again at 4 got an ETA for a few hours.
9pm they showed up.
It’s not Montway, it’s an LLC called midway transport.
Three days later GMC onstar send me an alert car is having engine trouble.
Later that day(today) I called Montway 15 minutes on hold and they have no information.
The car had been broken into. They stole the catalytic converter.
Montway doesn’t know where my car is, what’s wrong with it, when it will be delivered. They aren’t responsible bc they are moving it another company is doing that.
They tell me they will call me back, I ask when my car will be delivered. She replies she doesn’t know, that I paid 300. for guaranteed pickup not delivery.
I ask what time they will call.
I don’t know, she replies.
Give them an 80k car and they could care less.
I had to ship my car from Pittsburgh to California, they gave me a quote of about 1530, but did not find a driver for over a week after the first available date. In the end I was leaving Pittsburgh and really needed this car shipped so I called them to let them increase my quote by up to 200 if that helps with finding a driver. They sent the bid out gradually and immediately found a driver the next day and I ended up with 1650. I think they should have just quoted higher otherwise they are really falling short on the customer service. On another note, although I already had an order confirmation from them but their sales kept calling me to ship me car…
Anyway, car arrived without damages so it was ok.
