425 N Martingale Road
Schaumburg IL, 60173
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Somehow, A_aZ_n can track millions of tiny packages on a global basis, yet Montway has NO idea where an entire CAR is in its national shipping network . . . result? One hour notice of location and pick-up. Very inconvenient not knowing where or when your car is arriving.
And one would expect the car to be covered with highway dust on an open transport . . . but inside? Yes, when you ship, ask them to close the vehicle’s windows when they load the car. Otherwise your seats, carpet, dash and crevices will have traces of every construction site, rain storm and road dust strewn about the interior.
I have used Montway several times over the years as I am active duty and move often, and all over the world. Past experiences have been satisfactory. My most recent experience however was not. They did the old Bait and Switch Manuever and completely destroyed my plans and reservations I had made for my international move back the US. I booked my shipment at a price of $1949, but told Montway I had to get back to them on the dates for pickup as I was coordinating an international move for my family and pets. When I came back to Montway I shared my concern that I would not have a 5 day window for pickup. I was then offered a guaranteed pickup date for $2099. that means that if I paid $150 more, I could know the exact day the driver would be there, instead of leaving those 5 days open for what worked best for the driver. (with the 5-day window, the driver would confirm a day eventually, but in this case knowing sooner was better and well worth the $150).
I booked the $2099 guaranteed pickup day that was offered by Montway and then continued to make all other arrangements around that day. That includes international flights for 4 people and 2 dogs, hotels in 3 locations, rental cars in 2 locations, and more. 4 days after I booked my shipment, Montway called and said they had misquoted me and I would have to pay $2799 for my guaranteed pick-up date. Unfortunately, I did not have more than that one day open in my schedule after booking all other travel arrangements. Even before, I didn’t have 5 days.
Long story short Montway would not honor their original price quoted to me. The price that I assumed was set in stone once we both agreed and made the booking. So now, my vehicle will stay in storage until I can figure out a different plan.
Montway did say I could have someone else turn the truck over at pick-up, but I don’t have anybody there. They also said they could sign a waiver allowing them to pick it up without a person there. But wasn’t going to leave my 1949 classic pickup unlocked and unattended. In the end, Montway failed to fulfill the contract that both parties agreed to.
I have used Montway several times over the years as I am active duty and move often, and all over the world. Past experiences have been satisfactory. My most recent experience however was not. They did the old Bait and Switch Manuever and completely destroyed my plans and reservations I had made for my international move back the US. I booked my shipment at a price of $1949, but told Montway I had to get back to them on the dates for pickup as I was coordinating an international move for my family and pets. When I came back to Montway I shared my concern that I would not have a 5 day window for pickup. I was then offered a guaranteed pickup date for $2099. that means that if I paid $150 more, I could know the exact day the driver would be there, instead of leaving those 5 days open for what worked best for the driver. (with the 5-day window, the driver would confirm a day eventually, but in this case knowing sooner was better and well worth the $150).
I booked the $2099 guaranteed pickup day that was offered by Montway and then continued to make all other arrangements around that day. That includes international flights for 4 people and 2 dogs, hotels in 3 locations, rental cars in 2 locations, and more. 4 days after I booked my shipment, Montway called and said they had misquoted me and I would have to pay $2799 for my guaranteed pick-up date. Unfortunately, I did not have more than that one day open in my schedule after booking all other travel arrangements. Even before, I didn’t have 5 days.
Long story short Montway would not honor their original price quoted to me. The price that I assumed was set in stone once we both agreed and made the booking. So now, my vehicle will stay in storage until I can figure out a different plan.
Montway did say I could have someone else turn the truck over at pick-up, but I don’t have anybody there. They also said they could sign a waiver allowing them to pick it up without a person there. But wasn’t going to leave my 1949 classic pickup unlocked and unattended. In the end, Montway failed to fulfill the contract that both parties agreed to.
