Find The Right Car Carrier For Your Move

Can you afford to have Moving of America “lose” more than $2000 of your belongings? If not, pay strict attention. MOA charged me, a 70 year old cancer patient, more than $13000 to move 800 miles and then “lost” over $2000 of my possessions and damaged much more. Here’s what you need to know:

1. YOU HAVE NO CONSUMER PROTECTIONS against movers. They can lie, cheat and steal with impunity since they know that they can get away with it. I appealed to the local NBC affiliate who directed me to the FMCSA (The Federal Motor Carrier Safety Administration) with whom I filed a complaint. They sent the complaint to the Attorney General of NJ who called me to tell me they had no authority to prosecute movers and directed me back to the FMCSA. I then filed a complaint with the BBB who did not receive a reply from MOA and so closed the complaint, making it visible for anyone to see as a possible deterrent to others. Instead I encourage you to sign the petition that can be found at:

Petition · Demand Justice for Victims of Moving Scammers · Change.org

and join with fellow victims of Moving companies to force lawmakers to enact laws to protect victims. There are thousands of us.

2. I have lived from CA to NJ and places in between and have moved over 20 times and I have NEVER lost a single item until this move. They load your items onto a truck and then UNload them into a warehouse until it’s time to load them onto another truck. Apparently, they have poor processes in place to ensure that items are not intermingled with other customers’ stuff. Or else…..figure it out yourself.

3. They take apart your furniture when loading and at the other end, the people they hire don’t know how to put it back together again.

4. They make you put everything in a box. So, in my case, they “lost” expensive power tools that were in their own carrying cases. Had they just attached a ticket # as other movers do, I could easily prove that they had been “lost”. This was what happened to 3 large, expensive metal storage racks that were “lost” and they had to admit to “losing” them as it was clear that the ticketed items were not delivered. They only pay you .60 per pound, and to get that paltry amount, you need to sign an NDA (non-disclosure agreement). Obviously, I didn’t take their insulting offer. In my case, they also offered the “generous” amount of $250 for the more than $2000 worth of belongings “lost” including heirloom stemware they delivered as a box of dust, (think of how roughly these boxes must have been treated as the stemware was filled and wrapped in bubble wrap, with only 2 glasses in each tiny box that was then nestled into more bubble wrap inside a slightly larger box. You could detect no movement when shaking as they were carefully wrapped and cushioned.) Nevertheless, the $250 was to cover the missing power tools, the missing metal storage racks, a box of my prosthetics (who is so low as to “lose” a box of breast prosthetics from an elderly cancer patient!) among other things that were “lost”. Requesting an NDA is a favorite ploy of the guilty who are, in effect, admitting their guilt and do not want their dirty deeds to be exposed to the public.

5. They do not deliver in a reasonable time. I was told that they usually deliver in about 9 days. So I stayed in a hotel for 9 days and then moved to the new house where I had to sleep in an empty house on a hard wood floor for over 2 weeks – 17 days to be exact. That was the longest wait for delivery per the contract and it was only delivered then because the delivery person first declined the job and then reconsidered and accepted it.

6. DO NOT EVER HIRE A COMPANY THAT MAKES YOU PAY BEFORE YOUR BELONGINGS ARE DELIVERED. This company make you pay before they begin unloading the truck. No other vendor does this, once again thwarting any recourse you have should items be missing or damaged. They get your money and you get…

7. I encourage you to read the one and two stars review BEFORE you decide to hire a company. Read about how they “Lost” a brand new Hot Wheels from a young child. My experience is not unique. This is how MOA does business. Understand that the glowing 5 star reviews are probably written by people working at the company. This is common practice so that they most recent review is the complimentary one. PLEASE read the 1 and 2 star reviews to see how customers are really treated.

This is a small company of dubious origin. Please learn from my mistakes. I’m still struggling to pay for the missing items, some of which meant a good deal to me. At least 10 times a day I reach for something and then realize that it’s not there ….it’s “lost”.

Totally unprofessional. They took a deposit from my mom and then they said it doesn’t count towards the final payment. They refused to return the deposit. Total scam. DO NOT USE.

Update:

The company contacted us and said they will not return our money unless we agreed to change our negative review. So they are coercing people to change their reviews and opinions to suit their needs.

Terrible!!! And I’ve moved cross country, I moved in the same state, by far…terrible and a scam. The quote is unrealistic, unprofessional workers, sloppy and unfriendly, doubled the quote. Don’t use under any circumstances.