1620 Wilshire Dr Ste 300
Bellevue NE, 68005
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We were moving across the country and got referred by PODS to come to this vehicle shipper, and booked our vehicle to be picked up a month in advance.It was not made clear to us at the beginning that there was a possibility our vehicle might not be picked up at all because no carriers are available. They day we were leaving to our new home we were informed that no carriers were coming to get our vehicle in the 3-day pick up window we were provided. Dispatch has only told me that they will let me know when they have a carrier and has given me no projected dates. Now our vehicle is sitting on the other side of the country and we are waiting for any updates. Don’t know what to do.
I used Mr Car Shipper to ship my car from Massachusetts to California. My experience was NOT pleasant mainly because the delay of car pick up date by 4 days which is the day I need to depart from the State. The biggest headache was Mr Car Shipper communicated the actual pick up date 2 days before my departure. I called everyday and they kept telling me “we don’t know yet”. It was a nightmare trying to figuring out the logistics. For the premium price Mr. Car Shipper charge, this is not the quality of service I can appreciate.
Called the call center. Lady on the phone could not hear me well and could not get my name or email address correct so she just hung up on me instead of transferring me someone else to assist. When I called back the next lady identified herself as a supervisor and laughed at me when I told her what had happened. Absolutely horrible service.
