1620 Wilshire Dr Ste 300
Bellevue NE, 68005
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Pros:
1. Car shipped fast once it is on the way
2. No issue loading/unloading
3. Flexible pick up. If you can’t be there during pick-up, you can leave the key to someone else.
Cons
1. Very passive customer communication. We had to call everyday to find out when the carrier will arrive.
I want to be honest and fair, so I let some time pass before reviewing. Start with the good/OK, bottom line, I got my truck, but they DID NOT MEET their own parameters for success. Now the bad: (1.) The truck was supposed to be (admittedly, not a guarantee) shipped within a 3 day window. Instead, it shipped after 7 days, which put me in a bind because it was delivered mid-day on Christmas eve. (2.) Their customer service explanation for this was basically, “I’m sorry, but we never guaranteed 3 days.” (3.) What I found more SLEAZY, is that they use the age-old sales technique of time pressure…if you watch a video of the owner telling you how good their service is and how bad the competition is, THEN BOOK within 30 minutes, they GUARANTEE a top load (the benefits of this is explained in detail in the video). The driver arrived and the truck was on bottom, which I confirmed was like that from MI to CA. (4.) When I advised Mr. Shipper of this, the offered no response other than to say my top load fee would be refunded, which it was. Not even an “I’m sorry.” When I asked how that constitutes a guarantee, I got nothing in return. Basically, it’s a time-pressure sales technique with bait-and-switch – DISAPPOINTED.
