Find The Right Car Carrier For Your Move

Bethany and her team were very professional and informative – the cost to ship my car cross country was $1500 from Las Vegas NV to Bangor ME and I was not charged anything over what they originally quoted me. My car arrived sooner than expected and it was in the same condition I gave them the car. the driver was also very nice and accommodating on a date change that I had. I would recommend and use again.

I shipped my car from Vegas to Maine and they gave me a great price, my car was picked up when they said it would be and my car arrived in great condition. Bethany and the driver were great! I would highly recommend them to anyone.

This company is ridiculous. Do not use. The communication and customer service is appalling. For a company called My Auto Transport Company they are very bad at transporting autos.

I was driving across the country when my car broke down. When three mechanics looked at it and shrugged I decided to ship the car the rest of the way home. To better understand the story you need to realize I have a very unusual car, a Toyota Crown (imported from Japan so right side drive) and it was converted into a Hearse. It looks like a Buddhist temple was placed on a sedan. It is oversized and quite the eye catcher.

At first I was impressed with this company because not only was the Bethany very nice, but she was the fourth shipping company I called and was the only one to answer the phone. Bethany promised the car would be taken care of immediately. I sent them photos of my car and she assured me the size of the car would not be a problem. It would be an extra $75 for a space on top of the transport vehicle. (When it finally arrived it was not on top of a transport vehicle.) I was given a quote just over $1000, which I thought was a little expensive, but I was told it would be taken care of that day, or the next at the very latest. I had such peace of mind from these false promises that I flew home.

I called them a few days later when the mechanic was wondering when this crazy car was going to be off his lot. I was paying $35 a day for storage at the mechanic. I called My Auto Transportation Company and Bethany’s tone dramatically changed. When I asked why the vehicle has not been moved I was told, “Sometimes customers hear what they want to.” I was shocked, but what choice did I have, I was several states away and at their mercy.

When I called a few days later I was told it may take “up to a week.” I paid the mechanic for more storage and waited until that week was up. When I called again, they were not answering their phone. When I finally got ahold of someone I was told Wednesday. I was tempted to cancel the order right then and there, but decided not to.

Wednesday came and no one picked up the car, on top of that My Auto Transport Company did not tell me why. Again I call and no answer. When I finally get ahold of Bethany she tells me the truck broke down on the way there. I was angry, but understand these things happen. When I start to stress the importance that this car needs to be off the streets of downtown Las Vegas, Bethany begins talking over me. I am appalled by the lack of decorum and customer service, but at least I have a date that is going to be picked up.

The next deadline for pickup they set comes and goes. Again, I have to pay more storage fees to the mechanic who was nice enough to move it indoors each day. When I call Bethany is mean from the beginning. She repeatedly tells me she has everything recorded, as if this should scare me. I was told since I did not respond to an email it was my fault. (We have always communicated by phone at this point, not email) I look back through my emails and find one addressed to “Dear Christian,” which is not my name so I ignored it. I was told since I didn’t respond to the email the truck could not pick up the vehicle. They say they didn’t have the address of the mechanic, which was the second thing I told them after my name. Also if they don’t have the address where was the first truck that broke down going to? Clearly they had the address.

By now I’ve had several restless nights worrying about the car and the racking expenses. This company is the very opposite of piece of mind and if they actually answer the phone Bethany is there with an extremely rude attitude.

Finally, I have an assigned driver, Raul. He promises me it will be picked up Tues. He calls the next day that is will be Wednesday. Then he calls Wednesday to say it will be tomorrow. I explain that everyday is costing me money and could you please pick it up today. He says he can, and he will arrive just before the mechanic closes. Then he calls saying he will arrive just after they close. I say I really need this done tonight since it will be unlocked and outside the mechanic. I don’t hear anything and Raul is not answering the phone. I finally get a text at 11:30 at night that it is picked up.

A few days later the car arrives on the back of a trailer. I get an invoice for $1200. Since the initial quote was $1000, and I already paid over $200 for a deposit this was confusing. I tried to call Bethany but no answer. I figured I would just pay to get my car and figure it out later.

When I do get ahold of Bethany she is back to her rude self. She often yells. She complained that I was calling her every day, which I was not. She then begins threatening me with repossession of the car. She refuses any kind of refund and said I should have been charged more.

DO NOT USE THIS COMPANY they are scammers, liars, and very unprofessional.