PO Box 19151
Spkane WA, 99219
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Our car was picked scheduled to be picked up by NAO Auto in Indianapolis and delivered to Seattle, WA by NAO Auto. It was scheduled to be delivered 7 days later, on a Friday. The driver was under contract to contact us 24 hours before arrival to schedule the logistics of the pickup. Therefore, we were expected some sort of call by Thursday at some point. Thursday came and went and no call came. By Friday with still no call, I contacted them and, after some difficulty, finally got through to the dispatcher. He said that the driver was running behind and would be delivering the car either late that evening on Friday, or, more likely, on Saturday morning. He said the driver would call me directly to let me know what was going on. However, after not receiving any calls by Friday evening, I again tried calling dispatch but could not get in touch with anyone. Saturday came still with no contact from the company. I tried and tried and tried again to get in touch with the company, but no one would ever answer the phone. Saturday went with no contact and no car. Sunday came and went the same way. Tried calling, no answer, still no car. It was not until Monday morning that I was able to contact somebody from the company who said that the driver “accidently” dropped off my car at their facility on Friday and “forgot” to deliver to my house. They then said they would have a driver finally deliver it to my house later that day. However, when they came to deliver, they only gave me 10 minutes notice before showing up instead of 24 hours notice, so I had to scramble to make sure some one was there to pick up the car (as I was at work at the time!) So, finally, 4 days after initial scheduled delivery of the car, I get my car, but there is a HUGE crack and dent in the back right fender. So I called them back to file a damage claim and complain. Once again, they are very hard to contact. After 2 days of calling I finally get through to file a claim. However, after 2 weeks from filing the claim I have heard nothing back and I absolutely cannot reach them at all.
Do NOT use this company! They are shady, nearly impossible to contact, dishonest, and will most likely damage your car. Search for NAO Auto on google and see that others have had the same issues with this company (including legal action against the company). If you want your car delivered safely, on time, with good communication, then STAY AWAY from this company.
This company was hired by Auto Driveaway in Indianapolis to ship our car and we did not choose this company ourselves. If you have any choice, you should avoid them.
