Find The Right Car Carrier For Your Move

DO NOT USE National Auto Shipping! Their contracts are not worth the paper they are printed on. They are more interested in using their terms and conditions to swindle customers out of money than actually shipping your car.

– I scheduled a car pickup 40 days in advance, and confirmed pickup 2 days prior. ON THE DAY OF, I had to call them so they could inform me my car would not be getting picked up. The rep was very quick to quote their terms and conditions which apparently allow this behavior.

– They could pick the car up as scheduled, but wanted an extra $300 to do so. This is extortion.

– A supervisor offered to let me cancel for a full refund. TRICK! When I cancelled they kept $150 from my deposit. Terms and Conditions again. They didn’t even have another pick up date to offer and they STILL kept my money!

If you MUST use this company, read the contract before signing! National Auto Shipping is a bad faith operator and shipping your car is not their priority – quoting contract terms back to you is! I am honestly not even sure they ship cars at all, for all I can tell they operate a boiler room, suckering customers in then finding ways to keep deposits while cancelling service.

Stay away-never answers the phone and doesnt return e mails.

I left 3 different messages and e mails-never heard back when I

started questioning when drivers avaliable.READ THE REVIEWS

glad I did before I booked

I will never use this company again. Where do I start and how do I keep this brief…

I selected my pickup window, completed my form, and paid the $195 deposit. No additional information was sent about what you can pack in your car, if you need to leave the keys, if you have to meet the driver at another location, if you must be present, etc. Mind you, I’ve never shipped a car before, so I had to send multiple emails to get basic information, but yet I found out later that the information varied depending on which department you asked. The pickup days came and went. No one called me, and no one would answer my calls or emails. I had to fly out of state, so I was panicking and calling/emailing during my layovers. I finally got ahold of someone 3 days later, and they said the driver got stopped and delayed, to which they had no explanation as to why this info was not relayed to me. The employee said there was an option to re-route another driver THE DAY BEFORE, but she didn’t call and ask me because “she knew I wouldn’t want to pay extra.” Considering I needed my car shipped two days prior, I asked for the driver to be re-routed and for the return of my deposit, but she said she could not return the deposit.

This entire process was unnecessarily stressful and costed me more money than I was planning because of a driver issue/company mess up. There is not 24/7 customer support, and the lack of communication all around is absolutely unacceptable.

Notes: You have to pay cash on pickup. You may have to meet the driver at a different location for pickup/drop off. You may or may not be able to stuff your car full of belongings if you’re moving- I was told 100lbs in the trunk and “light bags” in the backseat but saw a car on my trailer completely packed. SOMEONE HAS TO BE PRESENT AND HAVE KEYS, though they told me I didn’t have to be there or need to leave my keys. You supposedly will get a call when the driver is 30 min away for pickup or drop off, but mine never called like he said he would either time, and he also went to a different pickup location than the dispatch team told me he would.

Just do yourself a favor and avoid this headache.