Find The Right Car Carrier For Your Move

Do not waste your money with them. The sales person Manny promised me 3 days shipping and exact pick up and drop off date and time. However, pick up was not done on the date day promised. After 7 times of phone call, I was able to have an information that my car will be picked up following date and delivered in 6 days instead of 3 days. When you call them you will experience that a former salesperson never answer your call and agent will hang up your call. Do not trust what they are saying. They said the company is not a broker but it turned out IT IS A BROKER especially not trustworthy. You need to know they will charge you 350 dollars of cancellation fee even though you cannot able to send your car that you agreed. Please do not waste of your time and money with this trash

The 6 other companies I called before them either barely spoke English, under quoted me then came in with higher prices, or never returned calls.

National Auto Shipping answered/returned all calls, they shipped the car for the exact amount they quoted me, the car came in perfect shape, and they got the car shipped in 2 days from Michigan to Fort Lauderdale. I have zero complaints and wouldn’t hesitate to use them again. I think most of these negative reviews are whiners that expect perfection, which you’ll never find anywhere.

I had heard many nightmares about auto shippers so was prepared for the worst. Unfortunately, the experience was not great. The car was supposed to be picked up on a Saturday. I had paid for pick up at my home and drop off at my new home. The driver called on Friday stating I had to drop the car off at Miami airport that day because I lived downtown and they could not pick up in my area. I had stated first, he had the wrong day and then that I had paid for pick up at my home. They had the address for weeks so should know where my location was. The driver, Jose, stated he would try to figure it out and would be there at 9 am on Saturday. I appreciated him making the effort to figure out how to pick my car up as I was only in town for a few days to pack up my home and had no time to drive and then Uber back. At 9:15 am on Saturday I called as he had yet to show up. He called back and said he would be another 1-1.5 hours. I stated I would not be there and he proceeded to tell me to be quiet and shut up any time I tried to say anything. He kept yelling how the rain the night before caused him to be behind. I tried to tell him I understood, but he could have called and changed times, but he told me to be quiet. After the last time he told me to be quiet, he said he was cancelling my order. I proceeded to call NAS and they apologized and said the driver was their best driver and would call him. He did end up coming.

When the driver arrived at my new location, he proceeded to state where he was dropping off other cars and how difficult it would be to drop it off at my new home. After dealing with the verbal abuse at pick up, I didn’t want to deal with it again. I paid for an Uber to get me to where he was. My car did arrive in good shape and had no issues. However, I proceeded to reach out to customer service because of the verbal abuse I received from the driver. They emailed me apologizing for the issue with a $20 discount which isn’t even 2% of the cost.I have spoken with Eve multiple times and left messages for Hannah. I’ve also emailed Hannah 3 times and not response. I didn’t even get the $20 they say they would send. Just seems they really don’t care about customer service.