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The car transport service provided by this company was very efficient and reliable. The driver who transported my car was very professional and experienced.
My experience with National Car Transport was below average. Luckily, my car got there in one piece so that is a positive, and Kelly was super helpful and communicative in answering all of my inquiries upfront.
However, I will say though that Kelly informed me that my car would be picked up within a 2 day window, which did NOT happen.
Not only did that not happen, but the dispatcher didn’t even reach out to me that Saturday to let me know that he wasn’t coming!
I also didn’t hear from Kelly or her manager about the delay! How unprofessional! Then a new dispatcher reached out to tell me he was delayed even further than the original dispatcher.
My car ended up getting cross country so late, that I had to rent a car my first week of work, and National Car Transport only refunded me my $100 deposit, which didn’t cover the deficit that I incurred in having to get a rental car for an entire week!
Another issue, the driver told me he couldn’t lock my car door and the other car on the trailer or it would make the car alarm go off? That doesn’t make sense. I immediately called Kelly, and she didn’t know why the driver said that, and told the driver to lock the doors as this is a liability. That was alarming.
Also, is there a reason why the drivers had to steal my “Armor all” wipes?! Luckily that was the only thing that was stolen, but I mean come on, these are $6.00 wipes on amazon. If you cant get my car there on time, no need to steal my cleaning wipes for your truck and not replace them.
They came recommended by a friend. We booked them two times and both times they would set a day and time and then call to say there was an issue and they couldn’t make the agreed upon appointment. The second time they pushed it back a day and we we’re leaving g for the airport to catch a flight. I told them I needed to have the car picked up by a certain time to make our flight. The whole day before, they kept telling me it would not be a problem. Spoke to three different dispatchers and at 9:30 the night before l, they told me they wouldn’t get to my house until the next afternoon. 7 hours after the agreed upon rescheduled time. We would have missed our flight. My husband ended up driving the car back 17 hours. The driver and dispatchers spoke very little English. The one dispatcher told me to leave my car with the keys on the seat at a random gas station and the driver would pick it up sometime the next t day. This “service” would have cost me $1200! I would never use them again!
