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I used this company to relocate my 2002 BMW M3. The rep on the phone talks a very confident game: ‘we’ll be there on X–day to pick up and the car will be completely covered, it’s all good’.
In reality, NCT (Jim) is merely a broker. The driver showed up hours late to pick up the car. We went over the car and then the driver has me sign a paper stating he’s not responsible for damage to a great deal of the car. He Tells me the he is indeed responsible but the paperwork says otherwise. The 3-Stars comes from this: I called Jim to clarify and my call was not answered and Was Not returned. I called 2 more times and then found that my phone number was blocked by the Jim. My calls were Not returned Ever.
The only reason I give 3 vs 2 stars is that the car was delivered on time and un-damaged. However, for 4 days, I had no idea what to expect. The car Did require a $300 detailing to really clean it from the cross country drive.
Will Not use NCT again. POOR Customer service; who refuses to take and return a call and then go so far as to Block a customer’s number?!?
