2 S. University Drive
Plantation FL, 33324
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I purchased a shipping container to store everything from my 3 bedroom home.. my adventure into full time RV life was beginning. A Google search gave me National Transport as a highly rated company that could transport a very large 40′ high cube shipping container from Ft Lauderdale FL to Buffalo NY. I had Luke Foster as my rep from National Transport. He kept in touch throughout the process and made it seamless.
On the morning that the truck was scheduled to arrive (8 am) I got a call from Luke .. a massive snowstorm hit Buffalo and the driver that was scheduled for my trip was unable to drive the shipping container up due to the inclement weather. I had a crane at 8 am that was on scene to load the container onto the truck and they charged me $500 without loading the container (no truck).
Luke arranged for me to get refunded by his company for this charge.
The problem? I had sold the house and the new owner was moving in the next morning but this shipping container took up the entire street and entrance to the house . Needless to say I was panicked.
Luke told me to standby for an hour while he scoured his database for a trucker that could go into snow. Within an hour he had found one AND Luke went ahead, made the calls and convinced the crane company to come back.
The container was picked up and placed onto the truck by noon ! In time to drop my twin brother off at the airport for his flight back to Buffalo to meet the truck upon arrival.
I don’t post reviews. Ever. But this time I thought it prudent. Many companies claim to be great and many reviews give five stars when the service is performed with no glitches. But I judge it by how the person handled plan B. When shit went sideways did they ignore my calls or try to brush it under the rug….
Well, Luke handled this snafu so expertly that I had to come on and write a stellar review.
The customer service was phenomenal. Everything got handled in the most efficient manner despite the snowstorm, lack of driver etc. And it was done in such a quick manner that I was astounded. It was wonderful to deal with such a solid company that stands behind their promise of great service. They went above and beyond despite Mother Nature trying to ruin it
We needed a 24 foot trailer moved from Virginia to North Carolina. I checked with a few transporters and National had the least worst reviews here on Yelp and decent reviews on BBB. They gave me a price, asked for some confirmation details and after sending a contract, confirmed the total cost.
They eventually got the job done, with no damage and at the quoted price. Communication could be better as I had to follow up a number of times to confirm the pickup, ask when the delivery would be and then ask more.
National Transport is a broker and the driver they selected had a breakdown on the way causing two days of delays. They did get the trailer delivered and while he wasn’t able to get it into my backyard where I wanted it, it is at least secure at the side of the house. I had money for a tip for the driver if they could have gotten it into the yard, but that money stayed in my pocket.
I did manage to get it into the yard myself a couple of days later. I think maybe next time, I’ll just rent a pickup truck and do it myself.
[Review 19981 overall – 1726 in Florida – 955 of 2023.]
This company was suggested to me by another customer, the company was shipping my truck to a dock and happened to get into an accident. I was notified of the accident 3 days after it happened through e-mail and was not provided any more information. I then looked to National Transport for help getting information about the truck and what happened, I had to make many phone calls and emails in order to get information to figure out what happened and had to keep National transport in the loop. After I finally got in touch with the right insurance National Transport then sent me an email saying “Unfortunately because we are the broker and not the carrier we are limited to our involvement” and could not help me any further I hope you take this into account when you are shipping your vehicle because despite how much the website tries to make it seem like they are fully insured through them YOU ARE NOT and you will be under “cargo insurance” which will only allow them to fix your vehicle and avoid paying you for a rental car, depreciation of your newly hit vehicle.
