2 S. University Drive
Plantation FL, 33324
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If I could give them no stars I would. We ordered a car to be shipped on a Monday and they sent the carrier over the Saturday before. The service is beyond awful and you can’t get a human on the phone to remedy any issues. Never ever again and we will be fighting the charges they are posting to out credit card.
Do not use this company. I was promised a pick up date of Oct 1, they picked up a day late and lied and said the dealership where my new car was at, told him to come back the next day. The dealership sent me screenshots of their conversation that showed he was running behind and could her pick it up on Oct 5th! 5 days after the promised date!
I originally was given a delivery date of either Oct 6 or 7 and am now being told I will not get my vehicle until Oct 10th because their truck broke down. But I I had to constantly call and text to get any information. They do not communicate with you. I had to call over and over again. Their website states you can track your vehicle online. Not true. You can only call the driver. The driver doesn’t answer the phone, I know he reads the texts, because he has it set to read receipt. But doesn’t respond. They don’t care about the customer. Just getting your money. They are argumentative and when asked how they are going to make it right. When I suggested I get a partial refund back at least, they said absolutely not.
If you get Claire on the phone, you will be highly disappointed. Sweet to you until you want answers. Talks over you and doesn’t listen. Promises to call back and she doesn’t. You will have to keep following up then go over her head.
I paid for an enclosed transport of a classic motorcycle. It showed up on a open flat bed trailer. They had parked on the very front of the trailer. Sand and rocks had blasted one side of the bike. Driver said ‘news to me’ and could not wait to leave. National Transport said ‘well, that should not have happened’ and offered 50 bucks compensation.
