NATIONAL TRANSPORT LLC
- www.nationaltransportllc.com
- 800-665-5022
- Standard Member
2 S. University Drive
Plantation FL, 33324
3.4
3.4 out of 5 stars (based on 16 reviews)
Excellent38%
Very good19%
Average12%
Poor6%
Terrible25%
2 S. University Drive
Plantation FL, 33324
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Great service!
They moved my car enclosed from FL to CA and were a day early! My car was in perfect condition as I have left it. Only took about 7 days to get to CA.
I would highly recommend.
Used this company to ship our daughter’s car home from college (California to Texas).
The actual transport was perfectly satisfactory and the car arrived in perfect condition.
However, communicating with this company was a hassle. We booked the shipment so that the car would be picked up within 5 days, the 5th day being the day that she was leaving town. When we finally heard from someone regarding scheduling of the pick up, they gave us a two day window, both days being AFTER she was leaving town. Perhaps we failed to read the fine print, but be aware that the 5 day period refers to 5 business days. We tried repeatedly to reach the company via phone and e-mail to discuss the issue and hopefully make other arrangements, but there was never a response. Right before my daughter left town, she finally received a call that the car would be picked up on Monday (the next day). Out of time, she finally had to impose on a kindly professor who allowed her to leave the car in his driveway for what we thought would be a short period of time–just until the next day. We notified the company of the change of address for the pick up (at this point, we had a number and e-mail of someone in New York, a phone number in Florida and a phone number of a driver). The friendly professor waited at home all day on Monday, and the car was not picked up. The response from the company? Although the car was not picked up on Monday as promised, they were still within their 5-day window. My daughter was embarrassed to further inconvenience her professor, who was not able to be at home the following day. We had to ask him to just leave the car key under his doormat, which, although it turned out fine, made us uncomfortable.
Even after notifying them (I had a phone number and e-mail for someone in NY, my daughter had a phone number from someone in Florida and a phone number of a driver in CA) about the new pick up location (within about 3 miles of the initial location) and receiving a written acknowledgement stating that the driver would be notified ASAP, the driver called (from yet another phone number!) saying that he was driving around the college campus, unable to locate the car. After giving him the updated address, the car was picked up, transported and delivered without incident within about a week.
Bottom line is to be aware that you are not booking directly with the actual carrier and that you may encounter communication difficulties if you have any changes or if you have hard dates and times for pick up or delivery.
I recently purchased a car out of state and did not want to spend my only day off in 12 by flying and driving 6+ hours. The dealer suggested this company and the quote was exact. I didn’t want the car delivered on Friday the 13th and they arranged transport within 2 hours. The driver picked up the vehicle, called me and text”d message with updates as he was delayed.
Upon arrival the driver was professional and unloaded the vehicle expertly. He pointed out things observed at pickup that I wouldn’t have. (The car is a high end European import that is gently used)
I would recommend this company to anyone and especially the driver.