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If you truly want bait & switch pricing and horrible service? Don’t look any further Nationwide, aka, Scam Artists, took my mom’s credit card number and left her high and dry with no pickup for the last 3 weeks. Customer service? What customer service? She had been calling them left and right and they never pickup!!! Stay away from this lousy Broker company!!!!
Absolutely awful. I got a quote from them and booked a month plus before my move. They strung me along telling me they’d confirm with a driver “soon”, “in a week”, “a week before the move”, “a couple days before” … on and on, until I was finally still waiting the Friday before my Monday move. I called them a million times in the month and they just kept feeding me bullshit until finally I woke up to the inevitability that this was clearly not going to happen. Then I literally had like 4 hours to get this set up. Thankfully I managed to find someone else, but talk about stress.
Best part is, I ended up with a driver who had wanted my business from the beginning. It turns out Nationwide had posted my car… and then ignored drivers who wanted the load, probably because they gave me a bargain-basement quote that they no longer wanted to honor. I nearly ended up force-roadtripping across the country thanks to their absolute incompetence and unprofessionalism.
I usually try not to leave 1-star reviews, but learn from my mistake. Go with someone else.
They do not care about you or your vehicle. Once they get the deposit, they pass you to a piss poor transporter and wipe their hands clean of any responsibility to you or your vehicle. Our car was returned with a busted tail light and grease all over the interior. The driver didn’t speak english and didn’t allow my wife to add notes to the bill of lading, now they say they’re not responsible and do not reply to emails. I called in, they say to email them .. then they ghost you. Steer clear of this BS company. Save your money and use a more trusted carrier.
