1400 NE Miami Gardens Drive
Miami FL, 33179
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Received and signed a docusign contract to pick up my car in Florida to transport to Michigan ($575 total) with pick up between 3-29-23 and 3-31-23. Never happened. Repeated calls went unanswered. Weeks later I was finally able to make contact at which point they said they could not do it for that money and wanted more money. Classic bait and switch. I was able to work out an arrangement with the driver, however New Way would not refund my $175 deposit. Would highly recommend everyone avoid this broker – they are dishonest, misleading, and downright crooked! Don’t believe any of the positive ratings – check the Better Business Bureau and you will see. My big mistake was not going there first.
BEWARE!!!!! This company will give you a price, tell you it won’t change and promise you that they will pick up your vehicle on the date you need it to be picked up. Once you sign the contract and they take your $200 deposit, everything from there goes downhill. I was charged $225.00 extra on top of what I was quoted. They say that the driver is the one that can raise the price but that is a total lie. I have text messages from the driver showing me that New Way Moving Services offered to pay him more money $225.00 extra than what I was quoted to pick up my car. The driver was not the one upping the price, New Way Moving Services was. And they don’t tell you this. Once the car reaches it’s destination, if you don’t pay the new price, the driver will not release your vehicle. Instead they will put it in their storage and charge you a daily fee of $40.00 to store the vehicle until you pay the total price. Plus, if you give them a window of time to pick up your car, they have an extra 10 days after that window to pick up your vehicle. Mine was picked up after the timeframe I gave them and I had to cancel my flight. They are major scammers. The office staff is EXTREMELY rude once they get their deposit. Their job is done after that and you have to deal with the driver. I was hung up on because I got upset for having my car picked up after my pickup date AND being charged an extra $225. You will be making a HUGE mistake going with this company. PLEASE save yourself the aggravation of being lied to and don’t use this company. I PROMISE you, you will regret it.
