5150 Franz Road
Katy TX, 77493
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****Update**** for the full, and awful story, please read the previous review.
So the owner took ages to call me back last night and still didn’t have any information for me and said that he’ll “look into compensation” for me and that he would call me back the next morning (Read MORNING) with information about where my car is and WTH is going on.
The next morning rolls around. Lunch goes by. So, once again, I have to call at 1:30pm and inquire as to what is going on. to which I am greeted with a the excuse of “well I just got in the office” this is the OWNER of the Company, mind you. If you commit to calling someone in the morning, you call them in the morning. Again, he has NO information and says he’ll call me right back… which actually meant he’d call me back at 6pm… 4.5 hours later, to tell me my car is in the absolute middle of nowhere America and the truck is still broken down, but should be running by tonight. But since you clearly can’t believe anything this guy is saying, I seriously doubt it.
He also totally tried to skirt the issue of compensation and when I brought it up he tells me “We’ll worry about that later.” Completely trying to dance around it and avoid making any type of commitment, and having absolutely no sense of urgency about this.
I’m completely dumbfounded by how horrible this company is. Any company with any sensibility or commitment to the customer would be on their toes at attention trying to resolve this issue, and being overly communicative especially since I have brought up multiple times that I am disappointed in the lack of communication and extremely lacking confidence in their ability to do pretty much anything at this point.
