1745 Merrick Avenue
Merrick NY, 11566
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Great transport service! Had an auto sent from Dallas to Seattle. Got there in under 4 days and driver was very helpful in communicating when we could pick it up and where. Would definitely use Number1 again.
Outstanding! Shipped a cool Toyota Tacoma from Brooklyn to Santa Cruz CA…Marc was extremely professional on the phone and in the email, very patient in explaining how it would go. Everything went incredibly smoothly and well within all the timeframes he projected…the truck was picked up a couple of days after signing and basically arrived on the 6th day of a 6-10 day estimate for crossing the country. Fees all straight forward and upfront, no nonsense or trying to add on to the original quote.
The only detail was they couldn’t deliver to “the door” of the CA house as the car carrying truck is huge and can’t get down some fairly ordinary streets/make turns so it was dropped off nearby, but that in itself was an enjoyable experience.
Car arrived in fine condition.
Driver friendly and communicated well.
Awesome, would absolutely go straight to them for any future car shipping.
Number 1 has given me a partial refund. I think they have earnestly tried to correct the gross neglect of the transporter. To their credit, they have apologized a number of times, and have discontinued using the Step by Step Auto Transport as a result of this incident.
I wish none of this ever happened. Regardless of the value of the Porsche, I have always taken great care of the cars I have owned. So, it was not just an expensive car, but an extension of the value I place in motor vehicle ownership.
I wish them the best!
